IT Support Officer

Overview

Provide high-quality IT support, incident resolution, and asset management for CRRDA staff.

Key Responsibilities

• incident resolution
• it support
• asset management
• project delivery
• stakeholder relations
• knowledge base

Tasks

Reporting to the ICT Manager, the Information Technology Support Officer is responsible for delivering high-quality IT support services across CRRDA. The role includes diagnosing and resolving IT system issues, deploying IT infrastructure and hardware, and ensuring staff have the necessary tools to meet operational needs. -Investigate, diagnose, and resolve incidents to ensure high-quality service -Contribute to IM&T projects and support the delivery of innovative IT solutions -Build and maintain strong relationships with internal stakeholders and external IT providers -Develop and maintain knowledge base articles for internal use -Deliver high quality IT Support Services -Advise and educate users to resolve recurring issues and promote IT literacy -Provide timely and effective IT support to staff using a variety of programs and technologies -Monitor IT service queues and escalate as necessary to ensure responsive service -Investigate, diagnose, and resolve incidents to ensure high-quality service delivery -Track and manage IT assets using inventory tools

Requirements

• itsm
• it support
• azure ad
• powershell
• office365
• problem solving

What You Bring

-Knowledge of ITSM principles (e.g. incident and request management) -Experience in IT support or system administration -Understanding of IT security practices -Certifications in Microsoft, Cisco, or ITIL are a plus -Familiarity with Azure Active Directory, ITSM tools (e.g., Jira Service Management), and Windows PowerShell -Microsoft Windows 10/11, Office 365, Mac OS, iOS -Excellent customer service and communication skills -Availability to work outside regular hours on occasion -Strong problem-solving and troubleshooting capabilities

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Benefits

On Cross River Rail you will not only work with the best but become your best. And as we enter a new phase of delivery, our project offers a rare career opportunity for top tier professionals to have played their part on something that is genuinely city shaping and transformative. Our people are supported with flexible work options, career development through the Australian Institute of Management, salary packaging and access to world class employee assistance provider Telus Health. Cross River Rail Delivery Authority (CRRDA)…Your chance to work with the best! Once complete, it will provide trains with a much-needed alternative rail path through the core of the current SEQ Rail network, unlocking a bottleneck and allowing more trains to run more often across the whole of South East Queensland.

About Cross River Rail

-A transformational infrastructure project designed to ease congestion in Brisbane's transport network. -Creates a new underground rail line connecting key areas of Brisbane, improving access to the city’s heart. -Includes new underground stations, expanding the rail network to support future growth and urban development. -Aims to support Queensland's economy by enabling efficient and sustainable commuter travel. -A key component of the Queensland Government's broader transport vision, incorporating modern technologies and urban regeneration. -Designed to improve connectivity, reducing travel times and enhancing the urban landscape.

Sector Specialisms