Client Services Administrator

Overview

Provide remote client service, handling calls, enquiries, and case management.

Key Responsibilities

• data protection
• case monitoring
• client pipeline
• customer enquiries
• outbound calls
• policy adherence

Tasks

-To provide support to all colleagues to ensure the objectives of e.surv and LSL Group are met. -Ensure company Data Protection policy and security processes are adhered to. -Chase outstanding queries and jobs. -Monitor and update case exceptions -Ensure messages are accurately relayed to the appropriate person promptly. -Actively manage the client pipeline -Promote e.surv in all written and oral communications. -Ensure all customer expectations are met. A customer is defined as anyone who requires a service, a response or information. -Support team members with customer enquiries. -Make outbound calls within agreed service Level requirements. -Ensure company policies are adhered to at all times -To answer all incoming customer enquiries and provide information as requested.

Requirements

• planning
• self‑management
• process improvement
• excel
• outlook
• communication

What You Bring

-Work planning and organisational skills. -Ability to work under your own guidance and plan your own time -Ability to challenge processes where improvement has been identified -Attention to detail -IT skills (including Microsoft Excel, Word and Outlook and internal systems). -Excellent communication skills, both written and verbal -Excellent communication skills

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About E.Surv Chartered Surveyors

-A trusted name in the UK surveying industry for decades. -Specializing in residential, commercial, and property surveying, offering comprehensive services. -From property valuation and surveys to building condition assessments, expertise spans a wide range of sectors. -Known for its technological approach to surveying, utilizing cutting-edge tools for accurate and timely results. -Plays a key role in property market analysis, providing valuable insights to both homeowners and developers. -A team of highly skilled surveyors works on projects ranging from small residential homes to large-scale commercial buildings. -A leader in the UK property surveying market, with a focus on precision and customer satisfaction.

Sector Specialisms

Security Clearance

-pre‑employment screening: criminal records disclosure and credit referencing required.