National Account Executive

Overview

Support national accounts with admin, reporting, and customer service in foodservice.

Key Responsibilities

• kpi reporting
• order system
• stock monitoring
• product listing
• customer visits
• product data

Tasks

-Prepare regular KPI reports by customer and other ad-hoc reports where required. -Maintaining accurate customer information. -Prepare product quotes. -Maintain update and report on Failed Deliverys as required. -Regularly update Customer Contracts, Order Forms and other customer and sales information on both internal and external systems. -Processing sample and ad-hoc customer request orders as required. -Work with the Inventory and Supply Chain Team to monitor Out of Stocks and manage communication with customers ensuring excellent customer service. -Support customer visits by preparing relevant documentation including Agendas, Powerpoint Presentations, Reports, Insight Data, Nutritional and Allergen information and Tasting notes. -Utilise a full understanding of these to resolve and issues, develop, improve, and manage bespoke customer ordering systems efficiently. -Support the New Product Listing process, by collating bespoke order forms and technical data working with the Trading and Data team to ensure that the process is runs as smoothly as possible for our customers. -Plan, organise, support, attend and deliver both customer visits and supplier visits with customers. -Improve customer satisfaction levels by documenting customer complaints, investigate challenges, propose solutions and ensure that follow-up takes place. -Support the wider team with day-to-day tasks providing customer and sales information as required. -Complete, maintain and update accurate Product Data Sheets for national customers.

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Benefits

-Training and development and career progression opportunities. -Auto-Enrolment Pension Scheme. -Employee assistance programme that offers confidential support and advice which includes free access to legal advice, wellness programmes and much more. -Life insurance for 2 times your annual salary. -Employee discount on purchases and regular special offers for staff. -Access to an online discount portal, providing discounts for gyms, the cinema, supermarkets, high street retailers, cashback for changing your electricity supplier and much more helping you to save money on purchases that you would ordinarily make. -33 Days of annual leave per year. -Recognition for doing a great job and going the extra mile from customers, your department and the rest of the business. -Competitive salary.

About Eco-Watch Limited

-Operates a media platform publishing original articles and curated content from over 50 partners worldwide. -Generates revenue through advertising and expert-led partnerships, serving readers and sustainable businesses. -Typically publishes investigative features on climate, water, pollution, wildlife, and green living. -Maintains a review arm assessing solar, roofing, energy, windows, and HVAC providers through expert analysis. -Specialises in sectors like Energy, Buildings, Residential, Commercial, and Utilities. -Based in the U.S. with a global footprint, the team spans North America and Asia. -Notable fact: operates both a newsroom and a consumer-facing review site under one brand.

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