Dispatcher

Overview

Dispatches field service technicians, manages schedules, routes, and customer communication.

Key Responsibilities

• project planning
• technical support
• data entry
• compliance tracking
• routing optimization
• stakeholder communication

Tasks

-Notifying customers of delay in delivery schedule -Create detailed project plans, with all tasks, dependencies, and timelines identified, and keep those project plans continuously updated -Assist in closing service calls and invoicing -Technical support; providing directions, changes in scheduling, etc -Collect and review service technician’s paperwork and notes for completeness -Negotiating priority of service call -Attention to data entry, updating information in a timely manner throughout the day -Track that our service technicians comply with customer requirements -Ensure scope, schedule, and budget data are communicated to stakeholders as they may evolve throughout a project -Continuous communication with service technicians and providing optimal routing

Requirements

• dispatch software
• high school
• 3+ years
• customer service
• multi-tasking
• problem solving

What You Bring

-Proven ability to accurately and quickly develop creative solutions to problems -HSA and FSA -Must work well under pressure and attention to detail is an absolute must -Ability to handle an extremely high volume of service calls -Excellent communication and customer service skills -Self-starter with multi-tasking ability and strong interpersonal skills -Experience using internet maps and dispatch software -Must have an above average ability to multi-task in a fast-paced environment -High school diploma or equivalent -Ability to meet flexible schedule demands including periodic rotating weekends per needs of the business. -3+ years of experience dispatching Field Service Techs -Strong computer skills, excellent communication and organizational skills

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Benefits

-Health, Dental, and Vision Insurance -10 Paid Holidays -Flexible Time Off -Company-Paid Life Insurance Policy -401(k) Company Match -Employee Assistance Program (EAP) -Disability & Occupational Accident Insurance -World-class paid training program for you to learn the skills for long term career success.

About Owl Services

-The company specializes in providing end-to-end services, from design to execution, across multiple sectors. -With a strong focus on energy, industrial, and infrastructure projects, OWL has delivered complex, large-scale initiatives. -OWL's diverse portfolio includes notable works in utilities, water resources, and transportation systems. -The company stands out for its deep technical expertise, offering innovative solutions tailored to each project's unique needs. -Projects often span across geographies, demonstrating OWL’s ability to operate in diverse environments and meet global standards.

Sector Specialisms