Housing Officer

Overview

Housing management & support for adults with mental health needs in new scheme.

Key Responsibilities

• problem solving
• dispute management
• commissioning support
• void management
• lettings management
• housing management

Tasks

-Use your initiative to solve problems, manage disputes, and help customers overcome challenges -Be a visible, positive presence in the local community, promoting and encouraging customer engagement -Support commissioning processes and partnership working to ensure the scheme meets local needs. -Support customers to understand their responsibilities, access benefits, and connect with care, support and welfare services -Provide a high-quality housing management service, ensuring the scheme is safe, well-maintained, and welcoming -Manage voids and lettings, ensuring new customers have everything they need for a successful start

Requirements

• housing management
• driving licence
• it skills
• dbs check
• coaching
• resilience

What You Bring

The role requires an Enhanced and Adult Barred List DBS check. In a nutshell, we’re looking for someone who believes in people and their potential to achieve more. You must be approachable and flexible, willing to have honest conversations that move people to action, and have excellent time management skills - able to juggle conflicting priorities and still achieve results. -Experience working with adults with mental health needs -Curiosity and confidence to have honest conversations, even when they’re difficult -A track record of being self-motivated, flexible, and able to manage your own workload -Work flexibly and independently, including lone working, and collaborate with partner agencies and professionals -Solid knowledge and understanding of housing management and commissioning (essential) -The ability to see the best in people and coach them to achieve more -Tenacity and resilience – doing what it takes to achieve the right outcome -Full UK driving licence and access to a vehicle (essential for assessments and office visits). -Experience of working with a range of organisations and professionals including commissioners, care providers and social work teams -Excellent organisation and IT skills (comfortable with mobile devices and admin systems)

People Also Searched For

Benefits

We’re opening a new mental health scheme (not learning disabilities) in Shrewsbury, this December. As our housing enabler, you’ll deliver high-quality housing management, support commissioning activity, and empower customers to thrive in a safe, supportive community.

About Bromford

-The organization has grown from a small housing society into a major regional housing association. -Headquartered in Tewkesbury, it serves some 110,000 residents. -Each year it builds around 1,000 homes, including social rent, shared ownership, retirement living, and supported housing schemes. -Strong partnerships, such as the 2018 Merlin merger and regional ventures with combined authorities, have strengthened its affordable housing pipeline. -The organization specializes in residential development, neighbourhood coaching, maintenance, and bespoke supported housing schemes such as MyPlace. -Notable projects include modular, extra-care, and specialist disability housing, often described as community lifelines. -The organization has ambitious plans to deliver 2,000 new homes annually over 30 years and 11,000 more by 2030 along the M5 corridor.

Sector Specialisms

Interview Process

-interview on thursday 6 november 2025 in shrewsbury

Security Clearance

-enhanced dbs check and adult barred list check required