Machinery Support Engineer

Overview

Technical support for cryogenic equipment, covering warranty, RCA, training, product quality.

Key Responsibilities

• data analysis
• cost monitoring
• claims management
• root cause
• technical bulletins
• training development

Tasks

-Provide technical input into the recommendation and development of Aftermarket products and services. -Provide technical input to the regional organizations regarding determining warranty validity. -Perform warranty data analysis and reporting: Compile and analyze warranty data to identify patterns and trends, measure key performance indicators (KPIs), and report findings to management. -Monitor warranty costs and expenses: Maintain a keen focus on warranty costs, ensuring proper budget allocation, and identifying opportunities to reduce warranty expenses without compromising on customer service or quality. -Promote Customer Focus throughout the organization. -Stand, walk, sit, talk, hear, type, and write. -Manage warranty claims process: Oversee the entire warranty claims process, including receiving claims, reviewing supporting documentation, and making decisions on claim approvals or rejections. -Oversee the development and distribution of technical bulletins. -Contribute to the development of the Nikkiso CE&IG University training topics and content -Work with Product Company to ensure life cycle of equipment is understood and technical knowledge within NCS Technical team is accurate and up-to-date -Identify and develop preventative measures to reduce incident/problem re-occurrence -Lead and conduct Product Quality Meetings (PQM) to provide feedback to product companies to improve product quality. -Lead root cause analysis investigations and implement corrective and preventive actions to address any product quality failures -Implement the NCS Warranty policy across the global organization, to include tracking and reviewing warranty reports from regions, and assisting in resolution for Customers -Provide high level support for the regions on more complex troubleshooting opportunities. -Participate in technical seminars, customer events and trade shows as deemed necessary by the Director of Operational Excellence. -Lift files and open desk drawers and filing cabinets. -Train and develop regional technical support in all regions globally. -Support QMS requirements in areas of responsibility for conformance with international requirements as well as state and federal regulations. -Play an active role in the development of training material and programs needed to increase the knowledge and competence of regional employees. -In conjunction with the product companies, define and convey warranty resolution actions to the global teams for execution -Conduct regular product meetings with Product Company to review outstanding issues with equipment performance and improvements needed in the field -Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls. -Continuously seek and receive feedback about product performance and applications -Effectively communicate the NCS vision, requirements, and priorities to the engineering team -Ensure product knowledge exists on current and new product lines -Maintain warranty records and documentation: Ensure accurate and up-to-date record-keeping of warranty claims, resolutions, and associated documentation. -Use standard office equipment such as computers, smart phones, printers, photocopiers, etc. -Monitor and analyze customer feedback and complaints to identify trends and areas for improvement

Requirements

• engineering degree
• 5+ years
• industrial manufacturing
• technical acumen
• problem solving
• global travel

What You Bring

-Presentation and written communication skills -Judgment and problem solving -Influence and negotiation skills -Technical experience in an industrial manufacturing environment. -Knowledge of the NCE&IG Group’s products is preferred. -Bachelor’s degree or higher, preferably in an engineering or technical discipline. -Ability to develop tools, presentation, brochures, articles, press releases, etc. -Continuous improvement and innovation mindset -Ability to drive a vehicle and travel globally. -Knowledge of sales processes -5+ years of experience in international manufacturing or industrial services company. -Experience in product companies or service companies is required. -Critical thinking -Ability to develop training materials -Technical and business acumen -Interpersonal, collaboration, and relationship building skills

People Also Searched For

Benefits

-Global travel.

About Nikkiso Clean Energy & Industrial Gases

-Engineers and builds pumps, liquefiers, and vaporizers worldwide. -Cryogenic backbone behind hydrogen refueling stations, LNG plants, and industrial-gas systems across continents. -Headquartered in Temecula, California, with facilities in Houston, Germany, Qatar, and Southeast Asia. -Operates five specialized units: pumps, process systems, heat exchangers, services, and integrated solutions, delivering turnkey cryogenic infrastructure. -Remains molecule-agnostic—delivering equipment without selling the gas itself—across sectors from marine fuel to waste-heat recovery. -Recent feats include doubling its European manufacturing footprint and launching the world’s first liquid-hydrogen bunkering facility.

Sector Specialisms