Account Manager

Overview

Maintain and grow existing waste service accounts, boosting retention and sales.

Key Responsibilities

• salesforce
• email capture
• cancellation handling
• pricing communication
• contract renewal
• customer retention

Tasks

-Partners with the operations team, when needed, to address customer services issues. -Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers. -Responsible for capturing customer emails, minimizing rate restrictions and customer credits. -Responds to all cancellation requests in alignment with the established escalation policy. -Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals. -Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty. -Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities. -Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships. -Proactively communicates with or responds to customers in support of company pricing initiatives. -Increases customer penetration by selling full suite of Republic Services products. -Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.

Requirements

• sales
• waste
• transportation
• driver's license

What You Bring

-Minimum of 1 year of relevant sales experience. (Required) -Waste or transportation industry experience. -Valid driver’s license. (Required)

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Benefits

-Life insurance and accidental death & dismemberment insurance. -Short- and long-term disability. -Employee and Family Assistance Program (EAP). -Employee discount programs. -Employee Stock Purchase Plan (ESPP). -Great Place to Work -401(k) plan with a generous company match. -Comprehensive medical benefits coverage, dental plans and vision coverage. -Health care and dependent care spending accounts.

About Republic Services

-It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S. -Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants. -Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.

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