Athletic Club Front Desk Concierge

Overview

Front desk concierge delivering member service and administrative support at the athletic club.

Key Responsibilities

• guest services
• locker management
• reservation scheduling
• fee processing
• phone handling
• administrative support

Tasks

-Show Spa guests to the appropriate locker room areas and where the amenities are located. -Keep all Front Desk and Lobby areas cleans, neat and tidy at all times. -Be an intermediary between membership and athletic club staff. -Assist other departments as needed with such tasks as forwarding information, crossing training, making copies, office supplies order requests to Supervisor, and lost and found. -Assist Athletic Club Supervisor and leadership team in administrative duties. -Charge appropriate Club guest fees to Club Members and Guests. -Ensure that each Member and Guest receives excellent customer service by maintaining a professional, courteous, attentive, expedient and enthusiastic demeanor. -Make reservations for tennis courts, gymnasium and Kids’ Cabin -Assist communication between all areas of the Athletic Club as well as all departments throughout property. -Answer phones with the appropriate phone etiquette and distribute calls accordingly. -Ensure that all products, information, scheduling, and operations of the front desk meet a specific and high quality standard. -Effectively and enthusiastically welcome Club Members, guests and employees into the athletic club with a professional and friendly demeanor. -Communicate Member complaints and or concerns with direct Supervisor. -Distribute daily use and monthly locker rentals -Attending Front Desk meetings when direct Supervisor schedules them.

Requirements

• retail knowledge
• communication
• event knowledge

What You Bring

-Knowledge of retail products and services offered in the athletic club. -Communicate effectively and professionally with Club Members, guests, managers and other staff members. -Maintain a thorough knowledge of the various happenings, such as Special Events; Aquatics, Tennis, Golf and Fitness Information and Schedules; and various other Club related information.

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