IT Executive Support Specialist

Overview

Deliver advanced IT support and troubleshooting for C‑suite executives, coordinating across teams.

Key Responsibilities

• it projects
• ticket routing
• issue resolution
• remote support
• troubleshooting
• asset inventory

Tasks

-Maintain knowledge base articles to assist other technicians. -Lead projects to improve IT operations and systems. -Identify appropriate assignment groups and transfer tickets accordingly. -Take ownership of issues to ensure timely resolution according to SLA. -Analyze, diagnose, and resolve moderately complex end-user problems. -Accurately document details of issues, troubleshooting, and resolutions. -Be the primary point of contact and escalation for Executive and C-suite users. -Expedite issue resolution for executives by coordinating across IT teams. -Work with key stakeholders across different business segments to understand their needs and provide technical solutions. -Provide remote support for systems and applications. -Collaborate with various groups to understand their technology needs and challenges. -Troubleshoot moderate to complex hardware, software, network, and operating system issues. -Provide on-call support during non-business hours when needed. -Expedite issue resolution by coordinating with team members and management. -Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise. -Maintain accurate inventory of IT assets.

Requirements

• sccm
• azure ad
• tcp/ip
• windows 10/11
• project management
• leadership

What You Bring

-Experience with SCCM, Azure AD, Active Directory, O365 -Ability to meet physical demands of role. -Working skills with core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs. -Strong leadership and project management skills. -Ability to manage executive relationships with poise and professionalism. -Excellent written and verbal communication abilities. -Experience with disk imaging including PXE booting devices using SCCM. -Ideally 5+ years supporting Windows and iOS environments in large enterprises -Ideally 3+ years of experience working directly with C-Suite Executive’s, Presidents, and VPs -Strong problem solving and advanced troubleshooting skills. -Experience working with ticket management systems (FreshService experience a plus). -Logitech Tap and Crestron device experience a plus -Expert knowledge of Windows 10/11, Office 365, iOS, device management. -Ideally 5+ years of experience in enterprise IT support -Experience supporting the deployment and changes of networking infrastructure. -Innovative & adaptable -Strong teamwork skills to collaborate effectively with other team members. -Respectful and team oriented -Detail-oriented with strong documentation skills. -Expertise supporting Microsoft Teams, conference rooms, and boardroom

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Benefits

-A 401(k) retirement plan and an employee stock purchase plan — both include a company match. -Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. -A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day -Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection. -Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

About Nvent

-Spun off from Pentair in 2018, rapidly carving out a global identity under the nVent umbrella. -Signature projects include modular data-center cooling systems, AI-ready liquid cooling units, and secure railway infrastructure enclosures. -Thrives in high-growth sectors like data centers, industrial automation, power utilities, renewable energy, energy storage, buildings, and telecom.

Sector Specialisms