NRSWA Notification Administrator

Overview

Administers road opening notices, maintenance orders and fault support within legislative timelines.

Key Responsibilities

• permit processing
• data collection
• reporting
• maintenance orders
• work instructions
• fault management

Tasks

-To raise and process within appropriate timescales the relevant planned notices and permits to allow planned works to commence -Collection of technical and non-technical information from field staff to ensure the accurate and timely passage of information to various internal staff and other business units. -Preparation and dissemination of appropriate weekly and monthly reports -Raising, control and processing of appropriate paperwork to ensure compliance with current legislation -Liaison with contractors to ensure correct controls and monitors are in place -Co-ordination of field staff resources -Establish good working relationships with field staff and Corporate staff. -To raise the appropriate Plant Maintenance Orders on an on-going daily basis to facilitate any work on the network. -To raise and process the relevant work instructions for our cable contractor partners on an on-going basis. -To process the necessary invoice for re-chargeable work. -To raise and process within appropriate timescales the relevant paperwork to allow the raising of road opening notices/permits, e.g. within 2 hours of us starting to excavate on a fault. -Influence field staff on all our processes. -To raise and process any requests for purchase orders relating to faults on the network. -Responsible for dealing with faults and emergency overflow calls from the DCC to aid appropriate metrics. -Raising, control and processing of appropriate operational paperwork

Requirements

• sap
• it
• customer service
• health & safety
• communication
• time management

What You Bring

-Working knowledge of health, safety and environmental legislation. -Excellent time management skills. -Knowledge of excavation and lay contract terms. -Experience in a customer service role or relevant experience -IT literate -Good interpersonal skills -Excellent telephony skills -Knowledge of relevant IT support systems and processes. -Flexible approach, responding quickly and flexibly, where required, initiating change and supporting others. -Developed customer service skills -Excellent communication skills -Knowledge of Energy Networks policies, procedures and working practices. -Developed negotiation and communication skills. -Ability to recognise unacceptable customer and business outcomes and therefore escalate responses to secure an appropriate resolution. -Knowledge of SAP would be desirable

People Also Searched For

Benefits

-Electric Vehicle Schemes – to help you transition to green/clean driving -36 days annual leave -Share Schemes -Access to Savesmart financial wellbeing support -Holiday Purchase – perfect your work/life balance with extra annual leave -Cycle to Work scheme and Public Transport Season Ticket Loans -Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments -Life Assurance (4x salary) -Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more -Technology Vouchers – save more and spread the cost of your technology purchases

About Scottishpower

-Balances three core pillars: onshore and offshore wind development, power networks maintenance, and electricity and gas retail. -Iconic projects include East Anglia THREE offshore wind farm, showcasing innovation and ambition in renewable energy. -Networks division manages transmission and distribution systems in central/southern Scotland, North Wales, and Merseyside. -Typical work includes turbine and substation construction, as well as smart-meter rollouts through the MAP business. -Cultural highlight: The ScottishPower Pipe Band, sponsored since the 1990s, has performed internationally alongside royalty and top artists.

Sector Specialisms

Visa Sponsorship

-company will support necessary immigration requirements for non‑citizen applicants.