Concierge - 660 Washington Apartments

Overview

Provide customer service, tours, package handling, resident assistance, and security.

Key Responsibilities

• security monitoring
• service requests
• emergency coordination
• routine inspections
• resident services
• package handling

Tasks

-Vigilantly monitoring security systems for a secure environment -Ensuring timely entry of service requests and conducting routine inspections for organized common areas -Answering phones with courtesy, preparing for self-guided tours, and proactively addressing customer needs -Facilitating routine service requests, promptly passing them to relevant personnel, and coordinating emergency responses -Providing resident services such as lockout assistance, transportation arrangements, and event support -Warmly welcoming residents, prospects, and guests, handling packages promptly and professionally -Implementing security measures by securing sensitive information and locking computers when away

Requirements

• driver's license
• high school
• computer literacy
• customer service
• flexible schedule
• housing laws

What You Bring

-A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role. -Availability to work a flexible schedule, including weekends -High School diploma or equivalent -Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes. -Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure. -Knowledge of federal and state apartment housing laws -Customer service experience -Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.

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Benefits

-Physical Wellbeing: Medical, dental, and vision care -Employees are eligible for overtime pay and performance incentives. -Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation -Community Wellbeing: Paid Community Service Hours -Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits

About Equity Residential

-Specializes in owning, managing, and developing residential communities with a focus on luxury apartments. - caters to a variety of tenant needs, from urban professionals to families, across top metropolitan markets. -places a strong emphasis on creating vibrant, sustainable living spaces that enhance the quality of life for residents. -has a track record of successful property acquisitions and developments in major U.S. cities. - known for revitalizing urban neighborhoods through strategic investments and offering state-of-the-art amenities. -focuses on long-term growth through strategic property development and management.

Sector Specialisms