Head of UK Operations at Kiwa Uk in Dunstable, England, United Kingdom | Kablio

Role

Description

performance kpis

team leadership

operations management

client onboarding

compliance

process optimization

Monitor performance through KPIs and provide systematic reporting to leadership.
Build an effective, motivated team with strong skills development and collaborative working.
Lead and manage the UK Operations Team, including Client Management, Scheduling, Technical Review, and Decision Making.
Act as a key contributor within the Senior Leadership Team.
Collaborate with the Field Director on forecasting to anticipate resource challenges.
Manage the health, safety, and wellbeing of staff within the Operations team.
Support the Commercial Director in identifying and developing commercial opportunities.
Ensure compliance with certification and regulatory requirements (e.g., ISO 17021, GDPR).
Represent NQA at client, industry, and technical events, meetings, and committees.
Collaborate with Technical, Operations, and Business teams to achieve local strategic objectives.
Oversee day-to-day operational processes, resolving throughput constraints and roadblocks.
Partner with the Commercial Director to effectively onboard and transition new business clients.
Drive operational efficiency while balancing utilisation, customer value, and accreditation integrity.
Ensure industry, accreditation, and customer requirements are addressed through proactive strategy and process management.
Work with the Global Operations Director to develop and implement operational strategy in line with accreditation and organisational objectives.
Ensure CPD, training, and development programmes are maintained across operational teams.
Ensure processes deliver exceptional client experiences and value-added services.

Requirements

senior management

strategic planning

erp

ms office

bachelor’s degree

accreditation

Senior management experience with direct team leadership responsibilities.
Experience in management systems certification or regulated industry customer management.
Proven experience in strategic planning and implementation at a leadership level.
Full, clean driving licence.
Bachelor’s degree or equivalent experience.
Strong IT skills including MS Office and ERP systems.
Understanding of accreditation and national/international quality infrastructure.
Experience working in a regulated environment, ideally certification or technical industries.
Ability to build strong internal, external, and international relationships.
Strong track record in operations leadership within a high-volume service environment.

Benefits

Enhanced Family Leave - Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 3 weeks full pay for paternity leave
Welcome Pack - Filled with company-branded goodies to kickstart your journey with us
Company Car or Monthly Car Allowance
Salary Reviews
Electric Power Point Loan
Life Assurance - 4x your annual salary
Free eye tests and contribution towards glasses
Cycle Loan Scheme
Enhanced Pension Contributions
Generous Annual Leave - Starting at 25 days plus Bank Holidays, increased entitlement with length of service
Long service rewards
Competitive Salary - salary details on request
35 hours per week - Monday to Friday, hybrid working (3 days in the office per week) with national and occassional international travel
Private Medical Insurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

It serves industries ranging from energy to infrastructure, providing solutions that ensure compliance, safety, and performance.
With decades of experience, Kiwa UK has established itself as a trusted partner in ensuring quality across various sectors.
The company’s expertise spans from energy management to water resources, helping clients meet regulatory standards and improve operational efficiency.
Kiwa UK's portfolio includes services in sectors such as industrial, energy, transport, and utilities, with a focus on offering tailored solutions.
The company’s technical know-how and dedication to excellence make it an industry leader in certification and compliance.
Notably, Kiwa UK has a significant footprint in sectors where safety and performance are critical, such as marine and heavy civil projects.

Culture + Values

We create trust by offering quality, progress, security, expertise, respect, and value for money.
We always search for improvement.
We do what we say—meet appointments and expectations, act honestly and with integrity.
We care by positively involving ourselves in the activities of customers, colleagues, and society.
Ambitious, reliable, and engaged: go above and beyond to deliver a first-class service.
Promote personal, environmental, and corporate ethical values through anti-bribery and anti-corruption programs.
Do not take shortcuts; uphold customer and company reputation.
Provide a positive and motivational work environment, prioritizing staff well-being and career progression.
Build and maintain strong stakeholder relationships with regulatory insight.
Create long-term partnerships with high project visibility.
Operate professionally, independently, impartially, and ethically.
Avoid conflicts of interest in any service relationships.
Respect business ethics and competition compliance.
Prohibit offering, gifting, or acceptance of bribes.
Respect the privacy of company and personal information regarding confidentiality and data protection.
Ensure employees are competent through regular education and training.
Act with honesty and fairness, respecting human rights, equality, dignity, and diversity.
Provide a safe working environment for all.

Environment + Sustainability

20% CO₂ reduction

Carbon Neutrality Goal

Aims to achieve carbon-neutral operations by 2035 with a 20% reduction in CO₂ emissions compared to 2015 levels.

80% Turnover

CSR Performance Target

Targets 80% of turnover generated in countries achieving CSR Performance Ladder Level 3 by 2025.

Adopt at least two UN Sustainable Development Goals per country certified.
Focal CSR goals: reduce CO₂ via green energy, travel emission cuts and sustainable travel protocols.
Build advisory services for product carbon footprint measurement following BS ISO 14064 and Carbon Trust Standard.
Support hydrogen strategy in UK: on‑site low‑carbon hydrogen via biomethane steam methane reforming plant.
Commissioned hydrogen production plant in Cheltenham connected via hydrogen pipeline for testing.
Services include EPDs, CSC‑certifications and Life‑Cycle Assessments to demonstrate sustainable building materials.

Inclusion & Diversity

7.5 Average Score

Employee Engagement Survey

Annual target for achieving a high average score in employee engagement surveys to ensure a positive workplace environment.

Aim for balanced representation of women in the workforce and management.
Equal opportunity employer committed to a workplace free from prejudice, discrimination, and intimidation.
Provides enhanced maternity/adoption/shared parental leave, paternity leave, and flexible recruitment options.

Articles

About Us

Careers

Certifications and Services

Role

Description

performance kpis

team leadership

operations management

client onboarding

compliance

process optimization

Monitor performance through KPIs and provide systematic reporting to leadership.
Build an effective, motivated team with strong skills development and collaborative working.
Lead and manage the UK Operations Team, including Client Management, Scheduling, Technical Review, and Decision Making.
Act as a key contributor within the Senior Leadership Team.
Collaborate with the Field Director on forecasting to anticipate resource challenges.
Manage the health, safety, and wellbeing of staff within the Operations team.
Support the Commercial Director in identifying and developing commercial opportunities.
Ensure compliance with certification and regulatory requirements (e.g., ISO 17021, GDPR).
Represent NQA at client, industry, and technical events, meetings, and committees.
Collaborate with Technical, Operations, and Business teams to achieve local strategic objectives.
Oversee day-to-day operational processes, resolving throughput constraints and roadblocks.
Partner with the Commercial Director to effectively onboard and transition new business clients.
Drive operational efficiency while balancing utilisation, customer value, and accreditation integrity.
Ensure industry, accreditation, and customer requirements are addressed through proactive strategy and process management.
Work with the Global Operations Director to develop and implement operational strategy in line with accreditation and organisational objectives.
Ensure CPD, training, and development programmes are maintained across operational teams.
Ensure processes deliver exceptional client experiences and value-added services.

Requirements

senior management

strategic planning

erp

ms office

bachelor’s degree

accreditation

Senior management experience with direct team leadership responsibilities.
Experience in management systems certification or regulated industry customer management.
Proven experience in strategic planning and implementation at a leadership level.
Full, clean driving licence.
Bachelor’s degree or equivalent experience.
Strong IT skills including MS Office and ERP systems.
Understanding of accreditation and national/international quality infrastructure.
Experience working in a regulated environment, ideally certification or technical industries.
Ability to build strong internal, external, and international relationships.
Strong track record in operations leadership within a high-volume service environment.

Benefits

Enhanced Family Leave - Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 3 weeks full pay for paternity leave
Welcome Pack - Filled with company-branded goodies to kickstart your journey with us
Company Car or Monthly Car Allowance
Salary Reviews
Electric Power Point Loan
Life Assurance - 4x your annual salary
Free eye tests and contribution towards glasses
Cycle Loan Scheme
Enhanced Pension Contributions
Generous Annual Leave - Starting at 25 days plus Bank Holidays, increased entitlement with length of service
Long service rewards
Competitive Salary - salary details on request
35 hours per week - Monday to Friday, hybrid working (3 days in the office per week) with national and occassional international travel
Private Medical Insurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Company

Overview

It serves industries ranging from energy to infrastructure, providing solutions that ensure compliance, safety, and performance.
With decades of experience, Kiwa UK has established itself as a trusted partner in ensuring quality across various sectors.
The company’s expertise spans from energy management to water resources, helping clients meet regulatory standards and improve operational efficiency.
Kiwa UK's portfolio includes services in sectors such as industrial, energy, transport, and utilities, with a focus on offering tailored solutions.
The company’s technical know-how and dedication to excellence make it an industry leader in certification and compliance.
Notably, Kiwa UK has a significant footprint in sectors where safety and performance are critical, such as marine and heavy civil projects.

Culture + Values

We create trust by offering quality, progress, security, expertise, respect, and value for money.
We always search for improvement.
We do what we say—meet appointments and expectations, act honestly and with integrity.
We care by positively involving ourselves in the activities of customers, colleagues, and society.
Ambitious, reliable, and engaged: go above and beyond to deliver a first-class service.
Promote personal, environmental, and corporate ethical values through anti-bribery and anti-corruption programs.
Do not take shortcuts; uphold customer and company reputation.
Provide a positive and motivational work environment, prioritizing staff well-being and career progression.
Build and maintain strong stakeholder relationships with regulatory insight.
Create long-term partnerships with high project visibility.
Operate professionally, independently, impartially, and ethically.
Avoid conflicts of interest in any service relationships.
Respect business ethics and competition compliance.
Prohibit offering, gifting, or acceptance of bribes.
Respect the privacy of company and personal information regarding confidentiality and data protection.
Ensure employees are competent through regular education and training.
Act with honesty and fairness, respecting human rights, equality, dignity, and diversity.
Provide a safe working environment for all.

Environment + Sustainability

20% CO₂ reduction

Carbon Neutrality Goal

Aims to achieve carbon-neutral operations by 2035 with a 20% reduction in CO₂ emissions compared to 2015 levels.

80% Turnover

CSR Performance Target

Targets 80% of turnover generated in countries achieving CSR Performance Ladder Level 3 by 2025.

Adopt at least two UN Sustainable Development Goals per country certified.
Focal CSR goals: reduce CO₂ via green energy, travel emission cuts and sustainable travel protocols.
Build advisory services for product carbon footprint measurement following BS ISO 14064 and Carbon Trust Standard.
Support hydrogen strategy in UK: on‑site low‑carbon hydrogen via biomethane steam methane reforming plant.
Commissioned hydrogen production plant in Cheltenham connected via hydrogen pipeline for testing.
Services include EPDs, CSC‑certifications and Life‑Cycle Assessments to demonstrate sustainable building materials.

Inclusion & Diversity

7.5 Average Score

Employee Engagement Survey

Annual target for achieving a high average score in employee engagement surveys to ensure a positive workplace environment.

Aim for balanced representation of women in the workforce and management.
Equal opportunity employer committed to a workplace free from prejudice, discrimination, and intimidation.
Provides enhanced maternity/adoption/shared parental leave, paternity leave, and flexible recruitment options.

Articles

About Us

Careers

Certifications and Services