Information Technology Business Partner

Overview

Strategic IT advisor linking Uisce Éireann business with IT services and performance.

Key Responsibilities

• service management
• change management
• demand capture
• project monitoring
• solution design
• security compliance

Tasks

Reporting to the Senior IT Business Partner, the IT Business Partner will be located close to the business to support the provision of high-quality advice, information, analysis and interpretation to UÉ to underpin effective decision making, meaningful IT performance management and act as a conduit to service provision for UÉ into the wider IT organisation. The IT Business Partner acts as a point of support for the Senior IT Business Partner & IT Business Partnering Manager in the management of the operational performance of IT between UÉ and the wider IT Team. The IT Business Partner will cultivate strong relationships, provide a deep understanding of the business and deliver the required IT expertise to drive business performance and deliver an IT agenda that closely supports the overall aims of the UÉ organisation. -Working closely with the Finance Business Partners to ensure the management of OPEX/CAPEX allowances within the agreed Price Control parameters year on year -An integral member of the IT Business Partnering team who will act as key interface between UÉ and the wider IT organisation regarding the provision of on-gong reliable IT services in addition to the delivery of new IT capabilities necessary to support UÉ’s overall goals and strategy -Monitoring results of delivered IT projects and programmes and work with the Senior IT Business Partner & IT Business Partnering Manager to facilitate changes and improvements as needed -Communicating relevant UÉ specific IT programmes and projects, keeping business stakeholders appraised of progress, risks, etc. and assisting UÉ in the creation of the required project/ programme documentation as necessary e.g. Project Vision Statement document -Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. -Supporting the initiation, implementation, delivery and embedding of IT change and project initiatives into the business -Actively capturing IT demand including projects, changes etc. from the Business and communicating key demand and changes to the IT Business Partnering team and the wider IT organisation as required -Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives. -Collaboration with key internal stakeholders across the UÉ business -Working with wider IT teams to provide context and understanding in relation to operational requirements within the business -Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation -Escalate IT operational issues / problems from UÉ users and liaise with wider IT team as appropriate to resolve -Interfacing with and supporting the appropriate teams within the IT area to provide a full range of IT services in the areas of service management, operations, service design and delivery, architecture, security and IT performance -Liaising with IT teams to shape appropriate solutions and initiatives to meet business requirements and assisting with the development and implementation of IT programmes, projects and processes -Support the BP strategy with both the internal IT team and the wider business community. -Providing overall support to the IT Business Partnering team -Ensure direct/forthright and honest communication in all dealings with peers both internal and external to Customer. -Assisting the Senior IT Business Partner to derive insights from reports (KPIs, financials, projects etc.), and where necessary recommending changes and improvements -Managing business stakeholders, participating in relevant governance forums and meetings on behalf of IT and developing strong working relationships with IT customers -Undertaking the review of IT documentation, policies, and processes and ensuring IT policies and procedures are implemented effectively and consistently

Requirements

• servicenow
• project management
• stakeholder management
• data analysis
• itsm
• 5 years

What You Bring

This contract role is available in either Dublin or Cork. -Well organised, with proven time management skills and the ability to handle multiple requests simultaneously -Should have a proactive attitude towards IT analysis and research, and always looking to develop market knowledge and business awareness. -Ability to present technical topics easily to others at all levels in a clear and understandable manner -Significant experience of using tools such as Service Now, Word, Excel and PowerPoint to deliver reports and progress updates to the business -Ability to build a strong culture of communication within IT and the Business and adept at gathering inputs from internal and external stakeholders -Relevant experience of IT Service Management and IT KPI development and measurement and advantage -Ability to mobilise the energy and commitment of a range of stakeholders, whose input is needed for success, even when they have no formal authority over those stakeholders -Relevant experience of operating in a business facing role, and managing stakeholder requirements and expectations effectively -Minimum of five years’ IT experience along with a relevant third level qualification -Project management experience, including the ability to managing multiple stakeholder groups and identify and resolve risks and issues -Relevant experience in translating business requirements into IT outcomes -Very strong communication and presentation skills, with a strong commitment to customer service -Relevant experience in IT financial & performance management budgeting and planning and advantage -A good understanding of, and relevant experience of, the end to end IT lifecycle including IT Strategy, IT Delivery, and IT Operations -Strong analytical expertise, able to manage large data sets and draw insights from the data -Capable of structured analysis of data, and presentation of results across operational areas -Ability to think beyond the immediate decision, making sure it contributes to long term value

People Also Searched For

About Uisce Éireann Irish Water

-Responsible for the treatment and distribution of drinking water, as well as wastewater collection and treatment. -Aims to enhance water infrastructure with major projects across the country, including the upgrade of aging networks. -Works with local authorities, private sector contractors, and stakeholders to deliver high-quality water services. -Focuses on maintaining water supply resilience, ensuring safe and clean water for homes, businesses, and industries. -Committed to improving environmental standards with an emphasis on reducing water leakage and upgrading treatment plants. -Plays a central role in Ireland's water conservation and sustainable resource management efforts. -Partners with local communities to ensure optimal service delivery and engage in public consultation for projects.

Sector Specialisms