Facility Manager

Description

• Propose compensation recommendations for direct reports.
• Collect and analyze reports addressing operational data. Data may be required to provide accurate and current assessment of facility management objectives to clients and senior management.
• Develop and administer the Property Operating Plan and Budget, subject to the approval of the Senior Account Leader.
• Responsible, at all times, for providing staff members, building tenants and client’s with premium customer service.
• Responsible for identifying and implementing projects on a national or regional scope that will drive process improvement and/or streamline business processes.
• Work with staff to set and attain meaningful performance and developmental goals. Monitor the progress of staff goals and provide appropriate support. Address issues of unsatisfactory performance efficiently. Maintain effective two-way communications between you and your staff and the client.
• Assist in the development of and ensure execution of all maintenance programs relating to the interior and exterior conditions and appearance of the properties, assuring the highest levels of customer satisfaction.
• Administer programs that effectively measure customer satisfaction with internal/external clients and vendors.
• Ensure that appropriate disciplines and auditing procedures exist and are updated for all functions managed in accordance with company and client policy and operating standards.
• Attend and participate in external or in-house activities, meetings, organization, etc., as approved or directed by account management.
• Participate in the selection of contract services, vendor negotiation of service agreements and day-to-day monitoring of vendor performance, including mail service, reprographics, copier and print services to assure full compliance with standards established within the service agreement.
• Engage in continual communication interaction with the client, building landlord(s) or managing agent(s) relating to the interior and exterior conditions and appearance of the property(ies).
• Collaborate with client on Green Initiatives.
• Oversee mail room and office services operations, work environment, and space utilization management.
• Manage facilities staff and ensure continuous service to building(s).

Requirements

• Ability to manage multiple projects simultaneously and make sound, timely decisions
• Bachelor’s degree
• Participation in recognized professional association (e.g. IFMA)
• Proficiency with Microsoft Outlook, Word, PowerPoint and Excel
• Strong verbal and written communication skills
• Minimum 5 years facilities management experience
• Facilities management certification preferred (e.g., IFMA Certified Facility Manager)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance