Senior Customer Solution Engineer

Description

• Provides product-related information to the Project Manager, Installation Supervisor and Maintenance Supervisor CSE Engineer - Solution role in the KONE SEB process
• Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations
• Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
• Responsible for correct product costings in non-standard cases, both for corporate and local Materials
• Ensures that the planned product complies with KONE’s Engineering Policy
• Coordinates product lead times from Supply Line and local sourcing
• Selects the correct product platform on which to make the offer and ensures the offer is Competitive.
• Ensures alignment with environmental regulations
• Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard with Special Engineering requirements.
• Provides needed details to the CSE Specialist on ordering materials and completing the documentation process
• Ensures that the proposed product fulfils local codes, regulations, and safety requirements
• Identifies possible deviations from standard maintenance methods and ensures that resolutions are found
• Performs initial and revised non-standard energy calculations.
• Accountable for technical site surveys
• Accountable for the technical content of the order between MS 0b and MS 2z
• Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
• Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the product when needed.
• Executes activities for holistic product planning
• Performs simple traffic analyses.
• Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
• Creates product specifications for corporate materials and local materials.
• Analyses change requirements, and makes proposals on new product design
• Ensures that the planned proposed product fulfils the customer’s product lifecycle needs
• When accountable for the overall engineering of the project:
• Participates in product and new service release information-sharing sessions
• Ensures that the proposed product can be installed
• Offers input to the product offering management about customization, standardization and interface requirements for the portfolio.

Requirements

• Candidate with a minimum of five years of experience in AutoCAD
• Shares knowledge with maintenance as needed General responsibilities
• Diploma / Bachelor’s degree in Mechanical, Electrical, and Civil Engineering
• Excellent communication and influencing skills in English, French as an asset
• Excellent collaboration skills and the capability to work in a team with people from different cultural backgrounds
• Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.
• Proficient with MS Office Word, Excel, and PowerPoint.
• Excellent technical understanding of elevator, escalator, and Advanced People Flow solutions that meet the customer expectations is considered a plus.
• Ability to work with global colleagues considering different time zones, language competencies, and differences in working culture.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance