EI Key Account Manager

Overview

Manage key customer accounts for service, repair, modernization, and new installations.

Key Responsibilities

• safety systems
• key contact
• performance monitoring
• contract tender
• report management
• client strategy

Tasks

-Contributing to the Company’s Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System -Acting as a single point of contact for the higher-level client to ensure fast and efficient solutions to key account issues -Representing the branches interests with the key account customer -Working in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal requirements and Schindler Group Safety requirements -Attending all relevant Training Sessions -Establishing an ongoing proactive contact and communication process in order to be able to anticipate and respond to customer needs -Developing mutually beneficial relationships between Schindler and the large key customer organisation – at all levels -Reviewing and agree with legal/QS on special terms and conditions -Carrying out all works in accordance with the Company’s Quality Corporate Policy -Monitoing but not managing, Schindler operational performance (maintenance, repair, modernisation and new installation) and escalate non-performance to ensure swift resolution of problem areas -Coordinating, prepare and renegotiate allocated contract tenders as needed -Managing your dedicated Key Account administrator to deliver the most efficient and informative reports and service to the meet the customers’ needs -Following the defined Schindler key account strategy and processes to ensure we deliver a total service to the client

Requirements

• account management
• commercial awareness
• lift industry
• communication
• influence
• operations

What You Bring

-Account Management experience -Ability to follow process and Company Values -Commercial Awareness (contractual an advantage) -Proven Operations or Sales Role preferably in the lift and escalator industry -Ability to influence and interact with both external and internal customers -Instinct to search to improve relationship/process/situation -Strong communication and relationship building skills

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Benefits

-Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.

About Schindler Group

-Evolved into a global leader in vertical and horizontal transportation, designing and deploying cutting-edge elevators, escalators and moving walkways. -Offers a comprehensive portfolio encompassing new installations, modernization, and maintenance, highlighted by innovative solutions like the R.I.S.E robotic elevator installer. -Recent significant projects include delivering hundreds of elevator systems for the Grand Paris Express.

Sector Specialisms