City Rise Traffic - Scheduler: Fremont

Description

• Reconcile scheduled job orders daily to maintain accuracy and accountability.
• Provide after-hours dispatch coverage on a rotating or assigned basis.
• Utilize internal systems and software platforms to manage jobs, track equipment, and streamline scheduling.
• Collaborate with the Sales Team to ensure positive customer experience.
• Answer incoming calls, voicemails, and emails promptly and professionally.
• Ensure all scheduling practices adhere to applicable union contract language.
• Enforce all company policies, procedures, and safety standards.
• Review operational reports and metrics to ensure departmental performance meets or exceeds key KPIs.
• Communicate all updates or changes to the dispatch schedule with the broader Dispatch Team.
• Schedule and dispatch traffic control employees based on experience, job site requirements, location, and employee utilization metrics.
• Review traffic control plans and permits to ensure accurate crew deployment.
• Accurately record and input job orders received via phone or email into the dispatch scheduling system.
• Collaborate with the Inventory Department on jobsite equipment needs and requirements. Follow up to confirm fulfillment.
• Communicate specific customer requirements and job site to traffic control employees to ensure alignment and readiness.
• Monitor active job sites; follow up as needed to ensure accuracy and completion.
• Conduct job site assessments to determine job classification and resource requirements.

Requirements

• Motivate team members and support a positive, performance-driven culture.
• High school diploma or equivalent required.
• Strong organizational, time management, and multitasking skills.
• Flexibility to work nights, and weekends, and respond to emergency dispatch needs as required.
• Comfortable working in a fast-paced, high-demand setting.
• Minimum 3 years of experience in traffic control or a closely related industry.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), Telematics platforms, Salesforce, and related scheduling software.
• Positive attitude and resilience in the face of challenges or change.
• Familiarity with leveraging data and reports to make informed strategic scheduling decisions.
• Bilingual in English and Spanish is preferred but not required.
• Experience interpreting and working with traffic control plans is preferred.
• ATSSA TCT (Traffic Control Technician), and TCS (Traffic Control Supervisor) certifications are preferred but not required.
• Lifting up to 50 pounds
• Valid California Driver's License (CDL) with a clean driving record required.
• Ability to remain calm, pleasant, and customer-focused under pressure.
• Proven problem-solving ability and analytical thinking.
• Ability to work independently while also collaborating effectively in a team environment.
• Minimum 3 years of experience in a dispatch scheduling role or equivalent.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance