Fire & Security Service Engineer

Overview

Maintain and service fire & security systems at client sites across the UK.

Key Responsibilities

• system maintenance
• service calls
• stock management
• call planning
• customer communication
• team meetings

Tasks

-Attend Engineering team meetings as and when required. -Identify any personal training and development needs to help you provide the best possible customer service. -Maintain effective communication with customers when planning site visits. -Maintain Fire & Security Systems in your assigned area. -Plan and respond to routine and re-active call visits in your area. -Attend training sessions as and when required. -Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements. -Maintain your stock levels with support from the Stores team.

Requirements

• customer service
• fire systems
• security systems
• organisational
• electrical
• frontline

What You Bring

-An ability to deliver exceptional customer service. -Good all-round knowledge of Fire and Security Systems. -Experience of front-line customer contact preferred. -Excellent organisational skills. -A technical background in the electrical / electronic industry.

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Benefits

-OTE - £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme. -Royal London Pension Scheme -Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals) -Full use of our Academy training + external training -Life Assurance x4 Basic Salary -Company Van with fully fitted Van vaults -Employee Recognition Scheme -4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment. -Mental Health & Well-being scheme -6 training days a year -Additional Day holiday each full year of completed service (up to 25 days) -Development & Progression opportunities -Paid Holidays plus Bank Holidays

About Marlowe Fire & Security

-Born from a merger of specialist fire and security brands, it grew into a national powerhouse serving homes, businesses and public organisations. -With robust NSI and BAFE accreditations, the company ensures top-tier compliance, earning the trust of blue‑chip clients and independent entrepreneurs alike. -Projects range from installing complex fire detection systems in corporate campuses to securing residential properties and public‑sector sites. -The business thrives on blending tailored solutions (from extinguishers to suppression systems) with scalable monitoring and maintenance plans.

Sector Specialisms

Visa Sponsorship

-no right‑to‑work sponsorship is offered; candidates must already have uk work eligibility.