HVAC Service Manager

Overview

Lead HVAC service ops, schedule, coach techs, ensure quality and customer satisfaction.

Key Responsibilities

• hvac operations
• compliance
• budgeting
• inventory
• metrics analysis
• customer support

Tasks

-Resolve escalated customer concerns with professionalism and a focus on long-term satisfaction. -Partner with sales and dispatch teams to create seamless handoffs and ensure every customer need is met. -Lead HVAC service operations, ensuring efficient scheduling, high-quality workmanship, and outstanding customer service. -Maintain compliance with safety standards, local codes, and operational procedures. -Coach and motivate technicians to identify opportunities that enhance customer experience and company growth. -Oversee budgeting, inventory, and vendor relationships to support operational success. -Monitor and analyze performance metrics to identify improvement opportunities.

Requirements

• hvac
• epa certified
• c-20 license
• crm
• leadership
• communication

What You Bring

-2+ years of HVAC leadership experience (service management or supervisory role). -EPA certification and in-depth knowledge of HVAC systems, safety, and local regulations. -Ability to obtain a C-20 Contractor’s License within 3 months of hire. -Experience using CRM, dispatch, and reporting software to manage performance. -Strong leadership and communication skills with the ability to coach and develop teams.

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Benefits

-Perks: Uniforms with laundering, tool and boot allowances (select roles), company vehicle and gas card (select roles), company-issued iPhone and iPad. -Comprehensive Benefits: Medical, dental, and vision plans for you and your family. -Retirement: 401(k) plan with company match up to 4%. -Culture: Collaborative, high-energy environment with team events, training programs, and growth opportunities. -Financial Support: Life and accident insurance, employee programs, and referral bonuses. -Paid Time Off: Vacation, sick time, and 7 holidays.

About Bonney Plumbing, Electrical, Heating And Air

-Founded with a commitment to high-quality home services, Bonney Plumbing, Electrical, Heating and Air has built a strong presence in the industry. -The company offers a broad range of services, including plumbing, electrical, heating, and air conditioning, catering to both residential and commercial clients. -With years of experience, Bonney has become a trusted name for homeowners and businesses seeking reliable solutions for their essential systems. -Their work spans new installations, maintenance, and urgent repairs, ensuring comfort and efficiency for their clients. -Known for exceptional customer service, Bonney prides itself on its responsive team and skilled technicians who address a variety of issues promptly. -The company specializes in creating tailored solutions that enhance system performance, energy efficiency, and overall client satisfaction. -Bonney's extensive expertise extends across both standard residential projects and larger commercial and utility contracts. -Over the years, Bonney has solidified its reputation as a dependable partner for projects requiring high-level technical expertise and customer-first care.

Sector Specialisms