Director of Business Intelligence & Technology

Overview

Lead data strategy, BI, AI, and IT for HB Solutions Group.

Key Responsibilities

• data pipelines
• dashboard development
• ai automation
• data architecture
• reporting automation
• vendor management

Tasks

-Work in concert with our internal systems admin team to ensure HB Solutions Group's team is enabled to do their best work. -Collaborate with marketing and operations to ensure data strategies align with business goals (capacity optimization, membership growth, customer retention). -Oversee data pipelines (ETL/ELT), ensuring clean, structured, and real-time access to operational and marketing performance data. -Lead development of dashboards and analytics that turn data into actionable insights for leaders in Marketing, Operations, and Finance. -Identify, evaluate, and implement AI and automation opportunities that improve efficiency, accuracy, and decision-making across departments. -Maintain company hardware and software. -Partner with internal teams and external vendors (e.g., Netic AI, ServiceTitan, Google, etc.) to streamline processes such as forecasting, scheduling, and marketing attribution. -Translate business questions into measurable KPIs and ensure reliable, scalable reporting to drive day-to-day and strategic decisions. -Stay ahead of emerging technology trends to guide innovation and digital transformation efforts. -Lead internal education around AI tools, ensuring the organization uses technology responsibly and effectively. -Build a self-service BI culture, enabling non-technical users to access and interpret key metrics confidently. -Partner with IT and vendors to design and implement a centralized data architecture (e.g., Microsoft Fabric, Power BI, ServiceTitan integrations). -Serve as a strategic partner to the leadership team, translating complex data into clear business recommendations. -Establish systems to ensure data quality, consistency, and compliance across all brands and business units. -Hire, coach, and develop a high-performance team of data and technology professionals, both in our offices and through our global talent partnerships. -Partner with the BI Engineer(s) to build automated reporting in Power BI or equivalent tools, connecting multiple data sources (CRM, call center, marketing, finance). -Develop and execute the company-wide data strategy, including governance, storage, accessibility, and integrity standards. -Oversee vendor relationships, contracts, and system integrations related to data, automation, analytics, and IT support platforms.

Requirements

• sql
• etl
• azure
• power bi
• leadership
• automation

What You Bring

-Strategic thinker with hands-on capabilities, able to both design and execute. -Experience working in or supporting home services, operations, or marketing organizations is a plus. -Excellent ability to translate between technical and business stakeholders. -7-10+ years of experience in business intelligence, data architecture, or analytics, with at least 3 years in a leadership role. -Understanding of basic IT governance, hardware, and software management best practices. -Proven experience leading automation or AI implementations within a multi-system environment. -Strong technical foundation in SQL, ETL design, relational databases, and cloud data tools (Azure, Microsoft Fabric, Power BI, etc.).

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Benefits

-Health, dental, & vision insurance premiums for the employee and any eligible family members -Referral Program -Competitive 401K Retirement program (HB doubles your match!) -15 Paid Time Off Days -Employee Discounts plus Friends & Family -9 paid holidays

About Hoffmann Brothers

-Founded with a passion for excellence in service, Hoffmann Brothers began as a small family-owned business. -Specializes in delivering top-tier HVAC, plumbing, and electrical services to both residential and commercial clients. -With a focus on high-quality customer service, the company has grown to become a trusted name in the industry. -Known for handling complex and large-scale projects, from installations to repairs and maintenance. -Recognized for its technical expertise, Hoffmann Brothers consistently exceeds industry standards and client expectations. -The company has built a reputation for reliability, earning long-term relationships with clients across various sectors.

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