Business Support Associate

Overview

Provide client & operational support, manage admin, reporting and service quality.

Key Responsibilities

• safe system
• contract reporting
• audit trails
• database updates
• client liaison
• quality service

Tasks

-Assist in the preparation for client meetings -To ensure and improve quality of service through close working with operational colleagues -To work closely with the client and Operations and Account Management teams to support managers and supervisors in their dealings with the rest of the Mitie business, specialist services etc -Ensure full audit trails are maintained and evidenced where required. -To represent the Operations and Key Accounts teams in relation to admin and other issues as necessary -Follow Group and company policies and procedures, at all times. -Assist with visits in the SAFE system and ensure accuracy in their input and closure -Create and manage contract reports and supporting contract documentation -To provide management information and reporting data -Deal with communications in a professional and prompt manner. -To liaise with the clients around contracts/quotes/service delivery and queries -Update internal and external databases and accurately record all job-related information on the appropriate IT systems (SAFE/Masternaut etc)

Requirements

• self-starter
• service delivery
• it skills
• communication
• out of hours
• detail oriented

What You Bring

-They should be a self-starter and motivated person, with the ability to invest time in this role to aid its evolution. -The ideal candidate should have experience working within a service delivery or contact centre, possess strong IT skills, and demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner. -You will be required to work out of hours, weekends and over holiday periods due to the seasonality of the role (these will be done on a rota basis between October - April) -They should have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, technicians, contract and performance managers, and third-party suppliers. -The candidate should be able to work effectively under pressure within a busy and diverse environment, show a keen eye for detail and ensure data input accuracy, adhere to process and compliance requirements, work well as part of a team.

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