UAEN Digital Sales Representative | Retail | IKEA Jebel Ali

Overview

Engage customers via digital channels, drive sales, upsell, and gather feedback for IKEA.

Key Responsibilities

• digital engagement
• process improvement
• customer feedback
• product knowledge
• sales targets
• stakeholder collaboration

Tasks

-Maintain a comprehensive understanding of the products and services offered. -Identify opportunities to generate sales and enhance customer satisfaction. -Suggest process improvements to higher management when processes are perceived to have inefficiencies. -Proactively listen and engage with customers through digital channels to identify their concerns and address their needs. -Adhere to product complaint protocols and procedures while addressing issues. -Follow organization and country norms strictly when addressing customer complaints. -Stay informed on industry trends and apply changes on digital platforms as per customer needs and IKEA’s communication strategies. -Answer customer questions about products and highlight product features to solve customer problems. -Gather customer feedback and communicate insights to the appropriate teams to enhance service delivery. -Watch for changes or variations in processes and suggest improvements to the line manager. -Develop and maintain strong relationships with team members and stakeholders within and outside of IKEA Communication. -Use guidelines, routines, or procedures to solve regular, concrete problems encountered. -Achieve sales targets through effective selling techniques, including up-selling and cross-selling. -Collaborate with colleagues primarily for the purpose of coordinating inputs within established processes.

Requirements

• tech-savvy
• help desk
• remote support
• digital sales
• customer service
• communication

What You Bring

-Tech-savvy with quick typing and multitasking abilities. -Proficiency with digital tools, help desk software, and remote support tools. -Previous sales and customer service experience. -Ability to manage time effectively, showing patience and persistence in dealing with complex cases. -Strong customer service skills to address concerns promptly and accurately. -Proficient in technology and digital sales platforms. -Dynamic multi-tasking abilities with keen attention to detail. -Strong communication skills, especially persuasion and negotiation. -Excellent communication and persuasion skills to effectively convey product benefits.

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About Al-Futtaim

-Born in the 1930s as a family venture in Dubai, it evolved into a regional powerhouse across 18 countries. -It built a portfolio spanning automotive, retail, real estate, finance, health, and education divisions. -Real estate highlights include Dubai Festival City, mixed-use developments, and logistics hubs. -Financial services include insurance, broking, and consumer financing across the region. -Health segment delivers modern clinics and patient-centric care solutions. -Education arm partners with global institutions, supports Arabic excellence, and collaborates with NASA challenges. -The narrative includes pioneering projects like hydrogen fuel stations and AI-driven retail innovation.

Sector Specialisms