Project Scheduling Support Analyst

Overview

Support planning, coordination and exception management for large project bookings and onboarding.

Key Responsibilities

• data management
• schedule optimisation
• exception management
• field force
• stakeholder liaison
• issue resolution

Tasks

-Maintain accurate records of project and scheduling activity to support compliance and audit requirements. -Take ownership and accountability of failed or at-risk appointments, engaging the correct internal/external stakeholders to drive resolution (e.g. locksmiths, DNO,). -Collaborate with internal teams to adapt processes for bespoke customer or project requirements. -Builds rapport easily and communicates effectively with customers -Maintain accurate records in the relevant systems and ensure data integrity. -Escalate resourcing issues and propose solutions to maintain service levels. -Proactively communicate with engineers and stakeholders to manage changes and updates. -Liaise with suppliers, customer service, DNO, and field management to enable successful planning and execution. -Assist in managing scheduling exceptions and complex bookings that fall outside standard BAU processes, include high level complaints. -Support scheduling on an ad-hoc basis as required. -Monitor plans and bookings for successful outcomes, escalating risks where projector scheduling to minismise rework or customer disruption. -Support the planning and coordination of major business projects and new customer onboarding, ensuring operational readiness across scheduling and field teams. -Manage and optimise daily and weekly engineer schedules using Field Force software (Salesforce FSL). -Analyse scheduling exceptions and act swiftly to resolve blockers (e.g. access issues, technical flags, route constraints). -Provide administrative and planning support for large scale onboarding, including documentation, exception handling, and system updates.

Requirements

• salesforce
• fsl
• scheduling
• data entry
• dashboards
• analytical

What You Bring

-Accurate data entry and system management skills -Experience of the Utilities/Energy industry would be beneficial but is not essential. -Proficient in workforce management tools (e.g., Salesforce FSL) -Excellent planning, organisation, and report writing skills -Skilled in conflict resolution and negotiation -Exceptional organisational skills particularly in time and diary management -Excellent communication skills, both written and verbal. -Strong background in scheduling, operations support, and workforce coordination -Confident communicator with planners, engineers, and stakeholders -Skilled in prioritisation, troubleshooting, and working at pace -Scheduling/workforce management experience -Analytical mindset; able to identify inefficiencies and root causes -Resilient and confident in turning challenges into positive outcomes -Comfortable using data dashboards to inform decisions

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Benefits

-Employee Assistance Programme -Company sick pay (subject to length of service) -Death in service and critical illness cover -Appointment allowance -24 days annual leave + bank holidays -Holiday buy – up to 5 additional days -New modern facilities -Enhanced paternity, maternity and adoption policies -Learning and development opportunities -3 days additional annual leave if you get married/civil partnership etc. -Long service recognition -Day off on your birthday -Refer a friend payment -Annual salary review

About Yü Group Plc

-A five‑year hedging agreement with Shell supports commodity sourcing and strengthens operating stability. -They also install EV charging solutions alongside smart meters—blending tech‑led utility services with emerging infrastructure.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship; candidates must already have indefinite right to work in the uk.