Aftercare Coordinator

Overview

Coordinate aftercare repairs and defects for new homeowners, liaising with contractors.

Key Responsibilities

• aftercare coordination
• defect resolution
• record reporting
• workload planning
• contractor scheduling
• customer service

Tasks

You'll be the vital link between their customers and contractors, coordinating repairs and resolving defects with efficiency and care. If you thrive on problem-solving and want to make a real difference to people's homes, we want to hear from you. -Coordinating aftercare repairs and defect resolutions for new homeowners -Maintaining accurate records and reporting on aftercare performance -Building strong relationships with subcontractors and suppliers -Managing workloads efficiently using planning and scheduling systems -Scheduling and managing contractors to ensure timely completions -Ensuring excellent customer service at every touchpoint -Liaising with customers, keeping them informed throughout the process

Requirements

• problem solving
• customer focus
• communication
• scheduling
• property software
• property management

What You Bring

We're seeking an organised and customer-focused Aftercare Coordinator to join my clients fantastic team in Enfield. This role offers the perfect blend of responsibility and balance - managing aftercare issues for new homeowners while enjoying genuine flexibility and support. -A problem-solving mindset with a customer-first approach -Excellent communication skills - both written and verbal -Confidence using scheduling systems and property management software -Strong organisational skills with the ability to prioritize multiple tasks -Experience in property management, maintenance coordination, or planning roles

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Benefits

Are you a Property Manager, Planner, or Maintenance Scheduler looking for a better work-life balance? This could be the perfect next step for your career. £31,500 per annum | Enfield | Hybrid (4 days office, 1 day WFH) -Supportive management who value your wellbeing -Hybrid working - 1 day working from home per week -Better work-life balance - no more late viewings or weekend work -Career development opportunities -Fantastic, supportive team environment -Competitive salary of £31,500 -Someone who wants better work-life balance without compromising on career development

About Deverellsmith

-From its London roots, it has grown into a global force, extending its reach across the UK, Europe, the US and the Middle East. -The company expanded its offering with the acquisition of flexible working platform Daisy Chain, integrating technology into recruitment. -It operates both its core recruitment arm and Hintel—an outsourced talent consultancy focused on the property sector. -Known for high‑profile placements, it works with small agencies up to major developers, estate agents, lenders and operators. -Specialisms range across residential, commercial, development, investment, land & planning, debt & equity, mortgages and more. -It delivers data‑driven recruitment strategies, including salary guides and market reports, tailored to Build‑to‑Rent and other sectors. -Growth highlights include launching a national UK estate agency service and opening a Middle East office under the Hintel brand.

Sector Specialisms