Inside Account Manager

Overview

Manage sales, orders, and customer relationships via phone/email to meet targets.

Key Responsibilities

• order processing
• vendor expediting
• lead tracking
• quote management
• account management
• customer prospecting

Tasks

-Be an integral part of the team supporting all activities that occur at the Profit Centre -Expedite customer material with vendors when required -Follow up with customers on quotes and outstanding orders -Process sales orders and turn quotations into orders through customer interactions, primarily over the phone -Meet or exceed the Profit Centre’s gross profit and sales targets -Support the Outside Sales and Counter Teams with customer orders and issues -Use interpersonal skills to strengthen relationships with existing customers and increase market share -Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer -Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk -Prospect and develop new customers using outbound calling campaigns -Investigate and resolve customer issues such as pricing deductions and product returns -Maintain relationships with established key accounts and ensure that their requests are being met -Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions

Requirements

• plumbing
• trend
• eclipse
• microsoft office
• degree
• sales

What You Bring

-Previous experience with or knowledge of plumbing and building products sold at the Profit Centre -Ability to identify customer requirements and provide profitable solutions and close the sale -Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates -Intermediate math skills -Experience using Trend and Eclipse -Proficient in the use of Microsoft Office software -Outstanding customer service and telephone skills -College and/or University degree -Able to learn and operate the applicable software system used to process orders -Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines -Ability to prospect new customers and increase sales with existing accounts -A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred

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Benefits

-A career with a solid, stable company with strong core values -Great mentors and on-the-job training -Work-life balance and flex time -Participation in our pension plan with employer contributions -Growth potential with competitive salary, benefits, and profit sharing

About Emco Corporation: Plumbing, Hvac, Waterworks, Industrial, Irrigation, Fire Protection

-Provides specialized solutions for commercial, residential, and industrial sectors. -Serves clients nationwide, offering products from plumbing fixtures to complex fire protection systems. -Delivers tailored solutions to meet the specific needs of each project. -Focuses on key sectors like waterworks, fire protection, and HVAC, ensuring efficient and reliable systems. -Known for comprehensive inventory and swift product availability.

Sector Specialisms