Apartment Community Manager

Description

• Communicate with residents and prospects in a manner consistent with company standards
• Generates property wide communication to residents to inform and update them on issues and/or their apartment community.
• Read and/or listen to resident requests/complaints
• Assists in the preparation of the operational budget.
• Motivates and empowers staff/team to achieve daily, weekly, and monthly property goals.
• Provides coaching and feedback to staff; ensures job expectations are known and followed for all persons on the team; ensures consistency of personnel decisions/actions.
• Stays current on relevant market issues and competitive information.
• Oversees/directs local marketing strategy for property; works with corporate Marketing team.
• Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance
• Plans and conducts weekly staff meetings.
• Manages leasing activity to ensure budgeted goals are achieved; breaks down monthly targets to daily/weekly, individualized goals; decides on weekly specials; leases apartments.
• Receive resident complaints in a calm, open, and professional manner
• Handles elevated resident issues; ensures staff is focused on improving resident satisfaction through all interactions.
• Schedules staff; plans for vacations and business requirements.
• Provides team leadership and focus; holds staff accountable for results.
• Walks the property visually inspecting common areas; amenities, and vacant apartments to ensure cleanliness and professional appearance; takes action if property doesn’t meet standards
• Manages income and expenses to achieve operational budget; review and approve property expenses; authorizes expenditures.

Requirements

• 3-5 years of experience in property management.
• Local market experience with proven history in customer service, negotiation, and property marketing / advertising preferred.
• A complete clean and neat uniform must be worn when working on any company property including weekends, if applicable. Personal appearance must be clean and neat at all times, according to company policy

Benefits

• 13 paid holidays plus 3 floating holidays and paid volunteer day
• Educational Assistance Program (tuition and certifications)
• Associate Apartment Discount
• Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
• Generous PTO program
• Company-paid employee assistance, mental health, and wellness programs
• 401k with exceptional employer match

Training + Development

Interview process

Visa Sponsorship

Security clearance