Service Dispatcher

Overview

Coordinate service schedules, dispatch technicians, and handle customer communications.

Key Responsibilities

• dispatch scheduling
• work order
• customer service
• purchase orders
• job documentation
• inspection compliance

Tasks

-Schedule and dispatch service technicians according to their technical ability, location and urgency of call to maximize productivity and efficiency -Issue purchase orders for parts, equipment and/or materials -Maintain job history files with a high level of accuracy -Create locations with the needed billing information and contacts/scheduling requirements -Manage incoming calls and emails from customers, technicians and vendors. -Resolve issues in a calm and professional manner -Create daily schedules for technicians and make adjustments as necessary -Maintain close communication with service and field operations managers, keeping them apprised of such issues as customer dissatisfaction, technician performance, scheduling conflicts, etc. -Open work orders according to company procedures and coordinate with accounting to close jobs when appropriate -Maintain positive relationships with customers and continue to build customer base through providing superior customer service -Addresses customer inquiries concerning billing or services rendered and refer any reports of service failures to designated departments for investigation -Perform customer follow up as required -Review customer requests for service to ascertain cause for service request, type of malfunction, and location of service -Support technicians in resolving problems they may encounter in the field (e.g. securing materials, notifying customers of late arrival, securing directions to site) -Enter all work orders into computer system, updating and closing tickets upon job completion -Communicate with customers directly, or through online portals, to accept and schedule maintenance and/or repair services and provide job updates as they are underway -Determine that all required documents are uploaded into our system by the technician -Monitor fire inspection schedule and assure that all legal requirements are met including paperwork required for auditors/inspectors -Using “Reply All”, respond to customer email for service requests within 15 minutes

Requirements

• sage
• ifs core
• microsoft office
• associate degree
• 2+ years
• critical thinking

What You Bring

-Able to establish and maintain good working relationships with customers and teammates -Knowledge of Sage Timberline software is a plus -Proficient use of Microsoft Office Suite (Word, Outlook, and Excel), Google and Explorer internet browsers for web-based software systems. -Good listening and comprehension skills with the ability to keep relevant parties adequately informed -2+ years' experience dispatch related work is preferred. -High school graduate or equivalent -Knowledge of IFS Core is a plus -Successfully demonstrates industry knowledge -Highly organized and detail oriented -Flexible and able to multitask in a fast-paced environment -Excellent verbal and written communication skills -Capable of managing difficult or emotional customers and responding promptly to their needs -Exhibits the ability to learn and apply new skills -Exhibits sound judgment with ability to prioritize tasks, assignments and the needs of customers -Associates degree, or equivalent, from two-year college or technical school a plus -Professional demeanor and pleasant phone presence -Able to balance team and individual responsibilities -Willingness to receive and handle occasional calls after business hours -Valid driver's license with a clean DMV record -Demonstrates openness to others' views and able to provide objective feedback -Critical Thinking Skills

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Benefits

-Paid Time Off (Vacation, Sick & Public Holidays) -Family Leave (Maternity, Paternity) -On Site Gym -Retirement Plan (401k, IRA) -Life Insurance (Basic, Voluntary & AD&D) -Health Care Plan (Medical, Dental & Vision)

About Mark Iii Construction, Inc.

-A multi-trade powerhouse, evolved from an electrical contractor. -Headquartered in Sacramento, with operations spanning Central to Northern California. -Operates through three core divisions—MEP, Service, and Components—covering projects from concept to long-term maintenance. -Serves sectors including healthcare, education, food & beverage, biotech, industrial, and commercial markets. -Self-performs mechanical, electrical, underground, HVAC, low-voltage, plumbing, piping, and fabrication work. -Notable for streamlining complex builds under single management, reducing layers and simplifying scheduling.

Sector Specialisms