Recreation Attendant (On-Call)

Overview

Oversee recreation areas, pool, and fitness center, ensuring guest service.

Key Responsibilities

• transaction processing
• guest check‑in
• inventory management
• maintenance requests
• reservation assistance
• guest records

Tasks

-Recognize and respond appropriately to emergency situations. -Process transactions for all events, guest fees, massage fees, membership fees, dues, etc. -Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. -Provide Recreation areas tours as necessary. -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. -Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. -Assist guests and members with check in and out. -Maintain a friendly and warm demeanor at all times. -Greet and welcome all guests and members and offer assistance on an ongoing basis. -Keep accurate documentation and guest records. -Provide basic operational information for guests and members. -Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Handle all administrative functions of all Recreation areas including maintaining inventories of supplies, answering telephones and taking messages, etc. -Attend all hotel required meetings and trainings. -Assist guests and members with reservations for services. -Submit maintenance requests to ensure facility/amenities are in proper working order. -Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. -Assist the sales effort by providing information and communicating potential guest/member needs to sales manager.

Requirements

• high school
• 1-year experience
• problem solving
• communication
• multitasking
• heavy lifting

What You Bring

-Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -Must be able to show initiative, including anticipating guest or operational needs. -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Must be able to maintain confidentiality of information. -1-year experience in fitness industry preferred. -High School diploma or equivalent and/or experience in a hotel or a related field preferred. -Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a health and fitness employee during a shift. -Must be able to multitask and prioritize departmental functions to meet deadlines. -Ability to stand during the entire shift. -Must be able to completely and accurately explain the fitness center and philosophy and programs. -Very heavy work - Exerting in excess of 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. -Must be able to cross-train in other hotel related areas.

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Benefits

-Flexible and long hours sometimes required.

About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms