Housing Officer

Overview

Manage housing services and tenant relations for shared owners and leaseholders in Hackney & Tower Hamlets.

Requirements

• driving licence
• housing qualification
• customer service
• administration
• project management
• social housing

What You Bring

-Ability to self-manage a varied and demanding workload, prioritising and organising too -Experience of dealing with customers face to face and respondito customer enquiries on the phone and in writing -Essential car user with a full driving licence is an essential requirement for this role -Housing qualification -Attention to detail and accuracy in writing, reporting and numeracy -Must possess excellent office management skills, managing inboxes, keys etc -Experience of excellent administration skills & analysing customer feedback to achieve service improvements -Ability to collaborate, network and be a strong team player -Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential -Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. -The ability to manage and report on projects against agreed targets -Experience of working in a social housing setting is essential -At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible

People Also Searched For

Benefits

-2 volunteering days per year for things like helping out in local communities -Hybrid Working - Dependent on job role and department -Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support -Enhanced pension with matched contributions of up to 9% -Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues -Life assurance cover 3 x your salary -Cycle2work scheme -Option to buy or sell up to 5 days annual leave per year -An additional ‘Beliefs day’ once a year to have an extra a day off -Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation -Supported family friendly approach with extended parental leave -Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan -Access to extensive learning and training opportunities with Wisebox platform -Health cash plan scheme for your everyday healthcare needs which you can add your family members too -28 days annual leave plus 8 bank holidays (pro rata for part time) per year

About Metropolitan Thames Valley

-Formed through the merger of Metropolitan Housing Trust and Thames Valley Housing, the company is a leading housing association. -Committed to building sustainable communities, providing affordable housing solutions, and offering a range of housing services. -Focuses on developing new homes, managing a growing portfolio, and providing support to vulnerable individuals and families. -Specializes in residential and commercial property management, construction, and housing for diverse communities. -Known for tackling complex challenges within the housing sector, consistently innovating in the design and delivery of its projects. -Key areas include affordable housing, regeneration projects, and supporting local communities with vital housing services. -Has established a strong reputation for delivering quality developments that meet the diverse needs of residents. -With a history rooted in social impact, continues to drive forward initiatives that improve lives across the UK.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship is offered.

Security Clearance

-a basic disclosure and barring service (dbs) check will be carried out after an offer is made, with the cost covered by the employer.