Host/Hostess

Overview

Ensure prompt seating, assist servers, handle payments, and support guest satisfaction.

Key Responsibilities

• guest seating
• tip distribution
• cashier report
• opening duties
• closing duties
• quality control

Tasks

-Maintain a friendly and warm demeanor at all times. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Ensure overall guest satisfaction. -Pay out servers’ and service attendants’ tips if appropriate. -Greet and seat guests at appropriate tables in a timely manner. -Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. -Ensure quality control of menus with regard to cleanliness and appearance. -Assist cashier in collection of money or credit cards from guests and servers as needed. -Know and understand the state liquor laws. -Perform opening and closing duties according to established sidework checklist. -Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. -Know how to prepare cashier report at the end of the shift. -Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. -Be attentive of guests’ needs assist in providing a pleasant dining experience. -Assist servers and cashiers in the servicing of guests as needed.

Requirements

• high school
• menu knowledge
• reservation
• problem solving
• communication
• initiative

What You Bring

-Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Ability to stand during entire shift. -Have a thorough knowledge of menus and current specials in all applicable departments. -Know how to properly take reservations for outlets. -Have a complete knowledge of standards of service for receiving a room service order. -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -High School diploma and/or experience in a hotel or a related field preferred. -Must be able to show initiative, including anticipating guest or operational needs.

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Benefits

-In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as Dental and Vision to full-time associates. Retirement 401k Program is open to both full-time and part- time staff who qualify. -Flexible and long hours sometimes required.

About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms