Customer Experience Consultant Adelaide

Overview

Provide superior client service, manage queries, and maintain relationships in a lean culture.

Key Responsibilities

• client liaison
• query management
• progress updates
• phone support
• client relationships
• service delivery

Tasks

-Liaising with clients and external providers in a prompt and professional manner -Taking ownership of client queries from start to finish -Delivering regular updates on the progress of our client's homes -Managing interactions with clients over the phone, by email and in-person -Developing strong client relationships and providing support on a range of enquiries -Providing superior service to our clients, including taking a professional approach that upholds the company's service standards and culture

Requirements

• problem solving
• negotiation
• time management
• communication
• attention to detail
• teamwork

What You Bring

-Problem-solving and negotiation skills -Excellent organisational and time management skills -Professional presentation -Diligence with note taking and database management -Superior written and verbal communication skills -Proven ability to achieve objectives and demonstrate actual results -An ability and desire to think outside the square -Outstanding attention to detail -Ability to remain calm under pressure -Ability to work autonomously and collaboratively as part of a team

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About Hickinbotham Group

-Founded with a strong foundation in construction and real estate, the group has grown into a leading force in the Australian market. -From residential communities to large-scale commercial and industrial developments, their projects span multiple sectors. -With a rich history of innovation, the company has delivered landmark projects that shape urban landscapes. -Their expertise spans across building, infrastructure, and transport sectors, delivering solutions for both public and private clients. -The company has a unique ability to integrate various construction methodologies, offering tailor-made solutions for complex projects. -Their work can be seen in major city skylines, suburban neighborhoods, and industrial hubs across Australia.

Sector Specialisms