Support Center Representative

Overview

Answer calls, emails, and messages; schedule technician jobs for franchisees.

Key Responsibilities

• job scheduling
• software management
• customer support
• repair queries
• field support
• admin support

Tasks

-Answering inbound calls, emails, and Teams messages from customers and franchise owners -Answering questions from customers about repairs -Supporting salespeople in the field nationwide -Working closely with the Support Center Team -Scheduling jobs for technicians -Taking part in regular meetings and trainings -Assisting franchise owners with administrative tasks -Using online software to manage details

Requirements

• call center
• high school
• ged
• fast-paced
• oral communication
• desk work

What You Bring

-Call Center Experience is a plus -High School Diploma, or GED equivalent -Prolonged periods sitting at a desk and working on a computer. -Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours. -Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device. -Experience working in a fast-paced environment -No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required. -The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal. -Work Smart

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Benefits

-Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill. -No nights or weekends -Free food & snacks -Paid time off -Variety of shifts offered, between 6:00 am and 5:00 pm -Paid parking at our downtown location -Advancement opportunities & internal growth -Paid holidays, sick leave, and vacation days -Welcoming, open-minded, and low stress office environment -Health Reimbursement Account with monthly company contributions -Bonus based on performance -Wellness resources -Paid lunch breaks -Monthly performance-based bonuses, in addition to base pay

About Surface Experts Of Northeast Philadelphia

-Expertise in transforming damaged surfaces into like-new conditions, reducing the need for replacement. -Specializes in repairing a variety of surfaces, including countertops, bathtubs, sinks, and floors. -Serves both residential and commercial sectors, addressing needs for homeowners, businesses, and property managers. -Employs advanced techniques and eco-friendly solutions for efficient and affordable surface restoration. -Known for excellence and reliability in Northeast Philadelphia through skilled surface restoration services. -Tackles common issues like chips, cracks, and discoloration on high-traffic surfaces such as countertops and bathtubs. -A team of skilled technicians ensures high-quality craftsmanship and lasting results. -Promotes sustainability by reducing waste and avoiding costly full replacements.

Sector Specialisms