CCTV Control Room Operative - Nights

Description

• Provide professional advice and support to the Security Supervisors in security related matters.
• Manage all control room procedures in line with the CCTV codes of practice.
• Ensuring that the shopping centre is a safe and non-threatening environment for all customers and site staff.
• Report to the Site Manager any event that may be detrimental to the fulfilment of the provision of security on site.
• Provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• Ensure a timely response to all security issues and events.
• Support and provide guidance to other site-based Centre staff.
• Liaise closely with statutory authorities and manager with dealing with incidents and the provision of information.
• Manage and monitor access & egress to and from the service yards and management office.
• Controlling and prioritising incidents ensuring all key personnel are always kept fully informed and agreed escalation procedures are followed.
• Continuous management and monitoring of CCTV, Fire Panels, Intruder Panels, and associated specialist security equipment.
• Continual management and monitoring/policing of site radio systems.
• Diligent management and maintenance of records/reference materials including Health & Safety records, incident reports, and site occurrence log.
• Ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Maintain standards and welfare amongst all team member accordance with the company policies and values.
• Maintain excellent relationships with our client, our suppliers, and other partners.
• Aid third party contractors/visitors ensuring all site procedures/policies are adhered to.
• Ensuring strict compliance to GDPR and associated regulations.
• Support the Site Manager in ensuring standards are continually reviewed and improved upon.
• Deal efficiently and effectively with emergencies including but not only, fire and bomb threats ensuring the Centre Team are always kept fully informed.
• Interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.

Requirements

• Excellent observational skills.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies.
• Able to remain calm under pressure.
• Excellent written and verbal English communication skills.
• An SIA front line licence is desirable
• Be available to cover at least 1 additional shift per month as required to cover absence if required.
• Excellent organisational skills with the ability to balance competing priorities and workloads.
• Able to work unsupervised and take responsibility.
• Holds a current SIA CCTV License
• Willingness and ability to work as a member of a team.
• Report writing/Presentation skills.
• Adaptable and flexible in approach to work required.

Benefits

• Get Fit Programme
• Access Perks at Work, our innovative employee app where you can find:
• Mental Health support and Life Event Counselling.
• Cycle to work scheme
• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Financial and legal support
• Perks: discounts, gift cards, cashback, and exclusive offers

Training + Development

Interview process

Visa Sponsorship

Security clearance