Rent, sell, install and maintain water heaters, HVAC, plumbing, smart‑home, water‑purification & electrical solutions.
Service HVAC tech servicing equipment, installations, and customer support
8 days ago ago
Entry-level
Full Time
Winnipeg, Manitoba, Canada
Field
Company Size
2,600 Employees
Service Specialisms
HVAC
Plumbing
Water Purification
Water Heaters
Smart Home Systems
Electrical Services
Green Home Solutions
Generators
Sector Specialisms
Residential
Commercial
Plumbing
HVAC
Furnace Repair
Heating
Cooling
Water Treatment
Role
Description
customer relations
hvac service
installation safety
customer training
vehicle maintenance
You will be responsible for creating a positive relationship with customers; offering for sale other company products, services and demonstrating your ability to communicate, problem solve, to ensure customer satisfaction.
Responsible to professionally service HVAC equipment, accessory items, in accordance with manufacturer specifications and local codes.
You will be responsible for being willing to learn and grow as part of a progressive customer service-oriented team.
To ensure the safe operation of all new installations and correctly instruct customers on proper care, maintenance.
Maintain company vehicle to neat clean and safe standard.
Requirements
grade 12
3-5 yrs
hvac
gas fitter
class 5
problem solving
Completed a minimum of Grade 12 or equivalent.
Very punctual and dependable.
Must be able to communicate clearly and effectively, both in written and verbal communications.
3 – 5 years of field experience in service of Water Heaters & HVAC equipment, would be an asset
Be willing and able to work rotating shifts and standby duties as required.
Must be physically capable of performing all work required of this position, i.e. occasional lifting of 15 kg up to shoulder height, frequent bending, occasional squatting/kneeling, working inside and outside in all types of weather within environments that can be dusty and/or slippery.
Must be willing to wear Company provided uniform.
Consistent work with a predictable and stable work schedule
Must have strong interpersonal and problem-solving skills.
Must have a Domestic Gas Fitter B license.
Must have outstanding customer service skills.
Must be able to demonstrate ability to understand/learn new technologies (i.e. Electronics/ electricity).
Must have at least a Class 5 Driver’s License.
Benefits
Competitive wages with opportunity to earn additional commissions and bonuses
A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip
The tools you need to succeed – including the tools for the job and fully stocked trucks as well as ongoing skills training and professional development programs
Fully paid tuition and apprentice leave top-up for eligible Team Members
The company was acquired by CK Group for $2.8 billion in 2017.
2 million
Customers Served
The company currently supports over 2 million customers across its operations.
$750M
Annual Revenue
Generated roughly $750 million in annual revenue.
2005
Rebranding Year
The company rebranded from Union Energy to Reliance Home Comfort in 2005.
Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S.
Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers.
Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance.
Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models.
Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements.
While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.
Culture + Values
Honesty
Passionate
“Guiding Principles are embedded in our DNA” shaping interactions and daily operations
Annual Summit to educate, motivate and celebrate team members
President’s Club & Award recognizing top performers living the Guiding Principles
Monthly Comfort Ambassador recognition for team members embodying Guiding Principles
Environment + Sustainability
10,000 Trees
Tree Planting Initiative
Collaboration with One Tree Planted to support reforestation efforts tied to paperless billing adoption.
25,000 tCO₂e/year
Methane Capture Impact
Carbon offset credits offered with SmartAir™ Green Series support methane reduction and landfill energy conversion projects.
Committed to operating in an environmentally sustainable manner and offering eco-friendly home comfort solutions
Joined Net Zero Technology Adoption Demonstration Project to build Net Zero demonstration homes in Ontario
Partnered with One Tree Planted to plant ~10,000 trees linked to paperless billing adoption
Eliminated single-use cups, lids, cutlery at branches and plastic water bottles at head office
Offer carbon offset credits with SmartAir™ Green Series: supports projects capturing methane and landfill-to-electricity
Net Zero target: participating in Net Zero TAP; goal to build Net Zero-ready homes by demonstration project (aligned with industry targets by 2030)
Inclusion & Diversity
Initiative aimed at cultivating equal opportunities for women in skilled trades, corporate, and leadership roles.
Partnerships with charities to amplify the voices of Black, Indigenous, and 2SLGBTQIA+ communities.
ESG blueprint supporting six United Nations Sustainable Development Goals, including diversity and inclusivity.