Senior IT Desktop and Network Support Engineer

Overview

Senior IT engineer managing desktop, network, virtualization, and cloud infrastructure.

Key Responsibilities

• aws provisioning
• virtualization
• device management
• network config
• load balancing
• container ops

Tasks

-Configure and maintain desktops and laptops using Microsoft Intune and Active Directory for device and user administration. -Deploy, configure, and troubleshoot network switches and routers to ensure high availability and optimal performance. -Deploy and manage on-premises Dell PowerEdge servers ensuring reliability and scalability. -Provision and manage AWS services including EC2, S3, VPC, IAM, and CloudFormation. -Configure and support print servers on Windows File Servers, including spooler service troubleshooting and printer/scanner issue resolution. -Monitor and troubleshoot cloud resources using AWS CloudWatch, CloudTrail, and Config. -Manage Windows Active Directory, including domain controller configuration and support. -Administer and support VMware and Nutanix environments, including ESXi hosts, virtual machines, network virtualization, and VSAN configurations. -Administer boardroom and video conferencing systems, ensuring seamless functionality during meetings and events. -Support hybrid cloud environments and integrations with on-prem infrastructure. -Support & Manage Elastic Load Balancers (ELB/ALB) for high availability and traffic distribution. -Manage user accounts, email services, and application support within the Microsoft 365 ecosystem. -Configure and maintain TLS certificates using AWS Certificate Manager (ACM) and ensure secure communication across services. -Troubleshoot and resolve issues related to DNS, DHCP, and LDAP authentication services. -Travel quarterly to remote sites to provide hands-on IT support and ensure alignment with local infrastructure needs. -Monitor & Support containerized applications using ECS, EKS, or Docker on EC2. -Install, configure, and maintain Windows and Linux (CentOS, RHEL, Ubuntu) operating systems on both virtual and physical infrastructure.

Requirements

• network
• jira
• troubleshooting
• bachelor's
• virtualization
• linux

What You Bring

-Strong knowledge of network infrastructure, including switches, routers, and firewalls. -Experience with JIRA service desk. -Extensive experience in IT system and network support. -Excellent troubleshooting skills and the ability to work independently. -Bachelor’s degree in information technology, Computer Science, or a related field. -Familiarity with DNS, DHCP, and LDAP services. -Proficiency in virtualization services and Dell server management. -Experience with Windows and Linux operating systems. -Strong communication and customer service skills.

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