Maintenance Manager - Luxury Apartment Community

Overview

Oversee maintenance operations, staff, and vendor coordination for luxury apartments

Key Responsibilities

• service requests
• preventative maintenance
• emergency repairs
• vendor coordination
• inspections
• utility management

Tasks

-Complete and or manage all community common area and resident service requests. -Meet the service budget and manage the financial resources necessary to accommodate current and future maintenance and repair projects working within approved budget guidelines. -Provide superior customer service to internal and external customers. -Training and mentor Service Technicians as needed -Manage pool logs for vendor compliance. -Manage equipment warranties and required follow-up. -Assist District Service Manager with reviewing and making Kronos timekeeping records for the service associates at the community. -Manage execution of emergency repairs from within service team or from third-party service vendor. -Serve as point person for questions on programming of controlled access areas within the community. -Perform pre- and post-move out inspections, documenting and taking/attaching photos of unit condition. -Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team. -Lead, direct, and supervise the service team in their day-to-day functions if applicable. -Purchase supplies and equipment to maintain appropriate levels of inventory working within the budget guideline and through Ops Technology. -Conduct periodic inspections to assess effectiveness of policies and procedures and develop corrective action plans as needed. -Utility management for vacant apartments to ensure energy efficiency. -Provide leadership with the service team as needed or directed by the District Service Manager including interviewing, orientation, training and provide feedback to the District Service Manager on their performance. -Perform final walk for move-ins ensuring quality represents the company’s standard. -Schedule and supervise contractors/vendors. 300-500 -Comply with all Company policies and procedures related to employment. -Manage and schedule the service support necessary to maintain the overall appearance, preventative maintenance, safety and OSHA/legal requirements to ensure the safety of residents and mitigate liability for the company. -Provide determination for interior vacant condition for items to be replaced, such as carpet. -Complete Cap Labor forms. -Manage, maintain, and report any amenity deficiencies to the Resident Services Manager and/or Community Director, whoever is designated as the property lead person. -Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community. -Manage and oversee pest control for all units holding third-party vendor accountable. -Monitor batteries for smart locks and proactively replace as necessary. -Manage vacant apartment turn schedules. -Punch walks on all make-ready units as well as manage quality assurance of all vendor turns. -Provide inspections to all fitness equipment to ensure safe operation. -Conduct weekly lighting inspections throughout the community, noting and resolving any issues per operational policy. -Manage ROI installations to include administrative prep, vendor coordination, etc. -Manage and complete all resident service and maintenance requests as required. Manage service requests and completion of such including completing work orders as assigned and as necessary.

Requirements

• hvac
• epa ii
• cpo
• vendor management
• software
• mechanical maintenance

What You Bring

-High school or equivalent preferred -Technical or vocational certificate and/or degree preferred -Valid driver’s license -Extensive experience w/vendor management -Certified Pool Operator (CPO) certification a plus -Minimum of three years’ experience supervising/managing associates -Administrative skills: communication and organizational skills, as well as project management and time management skills -Refrigerant (freon) usage and recovery log in compliance with Risk Management guidelines. -EPA Type II or Universal certification preferred -Minimum of five years’ experience in building and mechanical maintenance including HVAC, plumbing, electrical, appliance repair, painting and drywall -Proficient in the use of application software and modern technology

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Benefits

-Medical Flexible Spending Account -Medical, Dental, Vision Plans -Lifestyle Spending Account -Dependent Care Spending Account -Voluntary Cancer Insurance -Supplemental Short-Term Disability Insurance / AD&D Insurance -401(k) Plan with company match -Voluntary Long Term Care Insurance -Supplemental Term Life Insurance

About Udr - Opening Doors To Your Future

-Committed to offering well-designed, sustainable living spaces. -Provides premium apartment communities across the United States. -Has a strong presence in major metropolitan areas. -Specializes in building, managing, and developing residential properties. -Known for innovation in creating modern, eco-friendly living environments. -Maintains high customer satisfaction while delivering value for investors. -Regularly integrates technology into property management to enhance the resident experience. -Part of a growing trend toward high-quality rental spaces.

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