Customer Service Specialist

Overview

Provide quotes and support for specialized HVAC products in critical environments.

Key Responsibilities

• issue resolution
• process improvement
• customer support
• quote preparation
• specification review
• order management

Tasks

-Collaborate with internal teams to resolve issues and improve processes. -Communicate with external customers via email and phone to provide support and information. -Prepare accurate quotes for specialized products tailored to critical environment applications. -Review project specifications to ensure quotes meet all technical and compliance requirements. -Assist with order entry, updates, and scheduling to ensure timely delivery and customer satisfaction.

Requirements

• order processing
• microsoft office
• 5 years
• university degree
• problem solving
• team-oriented

What You Bring

-Experience with order processing and quoting software. -Proficiency in Microsoft Office Suite (Excel, Outlook, Word). -Comfortable working in a fast-paced, team-oriented environment. -Post-secondary education: University degree or college diploma. -High attention to detail and commitment to quality. -Minimum five years of experience in customer service, order processing, and quoting in a technical or manufacturing environment. -Ability to manage multiple priorities efficiently and accurately. -Strong interpersonal and communication skills. -Dependable and productive with a proactive approach to problem-solving.

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Benefits

-Personal and Professional Development - We are committed to helping you reach your potential through training and education. -PocketPills – You and your family will have free access to Canada’s first Digital Pharmacy, PocketPills enables you to call, text or email the pharmacy care team from wherever you are. You will enjoy free delivery of your prescriptions and vitamins straight to your home. -Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage. -As part of our Goals, Rewards, Improvement and Teamwork program qualifying teams can enjoy a monthly reward. -Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being -Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that. -Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary). -Our convenient Price Café offers free Tea and Coffee. -Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services. -Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s.

About Price Industries

-The company focuses on providing innovative products that improve air quality and comfort in various environments. -The company specializes in customized HVAC solutions, offering products like diffusers, air terminals, and acoustic products. -With a strong presence in North America, the company has expanded globally, serving clients across multiple industries. -The company’s products are integral to building systems in sectors like healthcare, commercial, residential, and institutional. -The company stands out for its commitment to engineering excellence, continuously evolving product offerings to meet market needs. -Notable projects include large-scale hospitals, high-rise commercial buildings, and industrial complexes, showcasing their diverse expertise.

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