CSR WAREHOUSE II - SSC

Overview

Customer service and warehouse associate handling sales, orders, and forklift duties.

Key Responsibilities

• payments processing
• inventory checks
• order picking
• forklift operation
• sales reporting
• customer service

Tasks

-Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file and creates vendor orders. -Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy/completeness, inventory stock checks, restock and label vendor product, maintain displays (tools, caulk, etc.), move, store, and replenish material, and conduct daily cycle counts. -Performs receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims. -Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management. -Operates forklift equipment. -Waits on customers and prepare sales slips. -Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments. -Produces daily sales reports. -Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders. -Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc. -Addresses and resolves customer complaints (returns and order errors).

Requirements

• safety
• detail
• time management
• hs diploma
• computer skills
• customer service

What You Bring

-Safety conscious -Detail oriented -Time management -HS diploma or equivalent experience; -Computer skills -3+ years customer service experience and warehouse experience.

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About Dal-Tile Llc

-Produces stylish and durable tile options for residential and commercial markets. -Showcases the latest trends in design, texture, and color through award-winning collections. -Operates multiple manufacturing plants and distribution centers across the United States. -Known for innovative and sustainable tile solutions that enhance spaces and last over time. -Caters to a wide range of project sizes, from home renovations to large-scale commercial builds. -Continuously pushes boundaries in design and technology with eco-friendly production methods.

Sector Specialisms