HVAC Technician Team Lead Controls

Description

• Encouraging and collaborative team environment.
• Meets regularly with customer to become familiar with operating problems.
• Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate.
• Ensures high levels of customer satisfaction.
• Communicates with customer upon arrival and before leaving the work site.
• Properly completes all required company, customer, and service documentation.
• Ensures work is being performed in compliance with company, state, local and Federal legal requirements and operates on the job with the highest level of ethics.
• Assists with the identification of material needs required for service delivery.
• Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs.
• Additionally, Technical Team Lead shall assist branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and providing technical support and assistance with technical development for others in the HVAC Controls team.
• Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
• Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency.
• Provides consultant level services for customers related to building system repairs and enhancements.
• Completes all training and certifications as required by the company.
• Escalation point on technical issues and provides on-the-job training for other technicians.
• Ensures ultimate customer satisfaction levels with assigned customers
• Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.
• Assists management with assuring proper field operational disciplines of other Technicians are followed.
• Regularly provides input on development and training needs of the branch.
• Provides safety awareness and instruction to subcontractors on Johnson Controls work sites.
• Provides safety leadership and instruction to all Technicians.
• Adheres to all Johnson Controls and customer safety standards.
• Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction.

Requirements

• Recognized as a Leader by peers while being a coach and mentor within the branch.
• Experience with BAS communication protocols should include one of the following: BACnet MSTP, BACnet IP, N2, P1, Modbus, and/or LON.
• Bachelor’s Degree
• Experience with programming and/or troubleshooting in one or more of the following brands of HVAC Controls products is highly desired: Johnson Controls, Honeywell, Siemens, Delta, Distech, Carrier, ALC, and/or Andover.
• Viewed as an expert in given field by both employees and customers.
• High School Diploma or GED
• At least 3 years of experience

Benefits

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
• Company vehicle, tools, and equipment provided to complete all jobs.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• JCI Employee discount programs (The Loop by Perk Spot).

Training + Development

Interview process

Visa Sponsorship

Security clearance