Meets regularly with customer to become familiar with operating problems.
Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate.
Ensures high levels of customer satisfaction.
Communicates with customer upon arrival and before leaving the work site.
Properly completes all required company, customer, and service documentation.
Ensures work is being performed in compliance with company, state, local and Federal legal requirements and operates on the job with the highest level of ethics.
Assists with the identification of material needs required for service delivery.
Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs.
Additionally, Technical Team Lead shall assist branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and providing technical support and assistance with technical development for others in the HVAC Controls team.
Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency.
Provides consultant level services for customers related to building system repairs and enhancements.
Completes all training and certifications as required by the company.
Escalation point on technical issues and provides on-the-job training for other technicians.
Ensures ultimate customer satisfaction levels with assigned customers
Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.
Assists management with assuring proper field operational disciplines of other Technicians are followed.
Regularly provides input on development and training needs of the branch.
Provides safety awareness and instruction to subcontractors on Johnson Controls work sites.
Provides safety leadership and instruction to all Technicians.
Adheres to all Johnson Controls and customer safety standards.
Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction.
Requirements
leadership
bas
bachelor's
hvac
expert
3 yrs
Recognized as a Leader by peers while being a coach and mentor within the branch.
Experience with BAS communication protocols should include one of the following: BACnet MSTP, BACnet IP, N2, P1, Modbus, and/or LON.
Bachelor’s Degree
Experience with programming and/or troubleshooting in one or more of the following brands of HVAC Controls products is highly desired: Johnson Controls, Honeywell, Siemens, Delta, Distech, Carrier, ALC, and/or Andover.
Viewed as an expert in given field by both employees and customers.
High School Diploma or GED
At least 3 years of experience
Benefits
Competitive pay.
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
Company vehicle, tools, and equipment provided to complete all jobs.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
JCI Employee discount programs (The Loop by Perk Spot).
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.