JOLLY HOME PLAN MEMBER SPECIALIST

Overview

Manage home plan member maintenance visits, renewals, and customer care.

Key Responsibilities

• cancellations
• renewals
• customer service
• retention
• membership goals
• maintenance visits

Tasks

-Handle cancellations with care and professionalism. -Manage renewals, credit card updates, and retention goals. -Deliver outstanding service through calls, texts, and emails. -Achieve all membership run rate goals for visits and renewals. -Ensure every Jolly Home Plan member receives their scheduled maintenance visits.

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Benefits

-State of the art facility includes a full court basketball/event center that is available to employees and their families -Work/Life Balance -10 Days of PTO, 6 Paid Holidays -Health Benefits that include: Medical, Dental, Vision -Paid Training (We Pay You to Learn on the Job) -Competitive Bi-Weekly Pay, 401K Retirement Matching

About Jolly Plumbing | Drains | Heating | Air

-Started by Barry Jolly, leadership later passed to his son Brady, guiding steady regional growth. -Specialises in plumbing, drain clearing, water heaters, sewer and septic systems, gas and water line services alongside HVAC installations and repairs. -Best known for comprehensive typical projects from restoring frozen pipes to full HVAC system replacements. -Backed by thousands of glowing reviews and long-term customer loyalty, praised for professionalism and thorough explanations. -Operates from a modern headquarters in Wilder, KY, with unique features like an indoor basketball court used by staff and community.

Sector Specialisms