Community Manager - Student Housing

Description

• Direct deposit accounting functions including invoicing residents and submitting requests for refund checks
• Perform subordinate associates’ performance evaluations
• Respond to after hours or emergency calls as necessary
• Collect specified rents, delinquent rents, and file evictions as necessary
• Perform Assistant Manager, Account Manager, and Leasing Consultant job as needed
• Prepare and implement a business-marketing plan for the property each year including marketing occupancy goals
• Prepare and monitor operating budget and report on status of property such as variance and occupancy reports on a monthly basis
• Maintain market knowledge and relationships with competitors. Complete market survey monthly
• Conduct regular training and weekly meetings for all staff members
• Arrange for alterations, maintenance upkeep, and/or reconditioning of property as needed and approved by Regional Manager
• Create a positive environment for the staff and promotes a quality living experience for the residents
• Assist with eviction of residents in compliance with court order and directions from Lawyer
• Provide recommendations for capital improvements and manage completion of work with approvals given by Company
• Arrange for and approve purchasing of supplies, services, and goods for use on property. Work with Regional Manager and Regional Maintenance Supervisor on specifications and contracts for major repairs
• Responsible for the hiring, training, and retention of leasing consultants, maintenance, groundkeeper personnel, onsite management personnel, and security if required
• Understand, comply with, and enforce the Company Safety Policies & Fair Housing Laws
• Responsible for maintaining budgeted occupancy levels at budgeted rental rates
• Supervise maintenance of buildings and grounds to ensure community is kept up to highest standard
• Develop and implement resident retention, marketing, and advertising programs
• Work to maintain integrity of community and its employees by monitoring all output; community events, communication to residents/guarantors, social media, and overall community appearance
• Organize & implement a successful plan for community Move-In and Move-Outs both throughout the year and during the main summer turnover of lease contracts
• Delegate Entrata data entry to staff for completion of traffic leads, follow up, work orders, leasing applications, and resident data. Ensure the integrity of the data
• Responsible for achieving the highest possible NOI through effective cost control and maximizing revenue
• Attend to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc
• Work with Human Resources regarding associate welfare, benefits, and any required disciplinary action of subordinates
• Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly

Requirements

• Able to maintain confidentiality
• Composure/ability to function in time of crisis or emergency situations
• Able to lead and manage others
• Detail oriented
• Excellent customer service skills
• Negotiation skills
• Good communication skills
• Able to accept constructive criticism
• Knowledgeable in Microsoft Word/Excel/Entrata
• Able to work weekends when needed
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, rent per square foot and other basic algebraic functions. Ability to read and understand operating statements and budgets
• Able to work overtime as job requires
• Have an open mind
• Ability to solve practical problems and deal with a variety of frequently conflicting priorities and distractions while keeping the community running smoothly. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to deal with residents in an empathetic, professional manner. A good understanding of customer service concepts and applicability will be necessary in this role
• Able to interact well with others
• Ability to read, analyze, and interpret general business periodicals, professional journals, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Even tempered
• Able to understand and follow posted work rules and procedures
• Time management skills
• High degree of professionalism and demeanor
• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience; or equivalent combination of education and experience
• Computer literate
• Able to follow directions from a supervisor
• Good listening skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance