Asset Management Systems Expert

Overview

Manage full lifecycle of IT/non‑IT assets, from forecasting to deployment, tracking and return.

Key Responsibilities

• asset management
• lifecycle automation
• vendor management
• kpi reporting
• training delivery
• hardware provisioning

Tasks

-Act as a liaison between global and Regional IT Teams, Indirect Procurement Category Managers and Operations teams, as well as vendors to ensure alignment, transparency, and accountability across all lifecycle stages. -Manage lease schedules with Indirect Procurement and vendors, including tracking return deadlines, warranties and renewals. -Develop reports and KPIs to monitor lifecycle metrics such as time-to-ship, time-to-return, satisfaction rates, warranties, inventory levels, and contract timelines of all leased and owned assets. -Evaluate effectiveness of asset lifecycle management and mitigate deployment risks such as shipment delays, configuration mismatches, or user non-compliance. -Deliver training and clear documentation to onsite IT teams and IP to support regional consistency and adoption of asset management tools. -Coordinate hardware requests and stock management in collaboration with onsite IT and Indirect Procurement, ensuring optimal asset utilization and timely provisioning aligned to business needs. -Maintain accurate and up-to-date asset records in the IT asset management database (CMDB) and Indirect Procurement (IP) asset management (Plan on/OnTrack), ensuring data quality for audits, reporting, and compliance. -Oversee vendor relationships for asset-related services, including monitoring Service Level Agreements (SLAs), resolving operational issues, evaluating performance, and driving service improvements. Participate in supplier reviews, contract discussions, and escalation processes. -Automate asset lifecycle processes using Power Automate, Intune, and ServiceNow to streamline provisioning, task assignments, and communications. -Lead end-to-end IT asset and non-IT rollout activities, including forecasting, purchasing, configuration planning, user communication, shipping coordination, return logistics, and stakeholder updates. -Identify and implement continuous improvements to processes, tools, or vendor collaboration to enhance efficiency, data integrity, and end-user experience. -Design and implement proactive communication campaigns for users and stakeholders during key deployment milestones.

Requirements

• power automate
• sap
• excel
• powerbi
• itil
• bachelor's

What You Bring

-Problem-solving mindset and proactive attitude -Excellent communication and coordination skills; fluent English is required (other languages are a plus) -Project management knowledge or certification is a plus -Power Automate/Alteryx experience or other workflow automation tools are a plus -Strong background in global or regional deployment projects, especially involving leased hardware and large-scale coordination -Basic understanding of finance, asset accounting principles, procurement, and contract management principles -Bachelor’s degree in Business/Data Analytics, Finance, Business or Accounting. Master’s degree preferred -ITAM, ITSM, or IAM certification (e.g., ITIL, ITAM) is a plus -Familiarity to query information out of SAP ERP system -High attention to detail and data accuracy -Strong Excel skills; experience building PowerBi reporting dashboards or data models -3-5 years of experience in IT support, asset lifecycle management, rollout coordination, procurement, supply chain, logistics, or finance reporting -Strong organizational skills with the ability to manage competing priorities across multiple geographies -Familiarity with asset management systems (e.g., ServiceNow, CMDB, Plan on), Microsoft Intune, and Microsoft Azure -Experience collaborating in cross-functional, international teams

People Also Searched For

About Hilti North America

-is a leading provider of innovative products, services, and solutions for construction professionals. -portfolio includes power tools, fastening systems, and construction software designed to increase productivity on job sites. -solutions span diverse sectors, with a strong presence in industrial, commercial, residential, and infrastructure projects. -focuses on quality, providing equipment and services for everything from building foundations to complex commercial infrastructure. -offers cutting-edge technology and a commitment to delivering long-lasting, reliable solutions to its customers. -provides consulting services, project management support, and training for construction professionals. -projects often involve large-scale builds such as skyscrapers, bridges, and commercial complexes. -remains at the forefront of the construction industry, constantly evolving its offerings to meet the demands of modern building and infrastructure challenges.

Sector Specialisms