Business Process Analyst

Overview

Analyze and optimize business processes to improve efficiency and customer satisfaction.

Key Responsibilities

• data analysis
• process mapping
• gap analysis
• workflow diagrams
• process audits
• stakeholder collaboration

Tasks

The responsibilities of business process analysts also involve conducting process audits and performance assessments to ensure the processes are effective. They also provide training and support to the team members with regard to the new technologies. A business process analyst examines, improves and streamlines business processes within an organization. They are responsible for identifying inefficiencies, bottlenecks and areas for improvement in the existing business processes. This involves thoroughly analyzing the current processes and identifying opportunities for optimization. Once the areas for improvement are identified, a business process analyst works with various teams within the organization to develop and implement new processes, procedures and technologies that would improve the overall efficiency and effectiveness of the organization. They collaborate with stakeholders to gather requirements and ensure all teams are aligned on the proposed changes. -Analyzing current business processes, workflows and procedures to identify areas for improvement. -Create process documentation and guidelines, including standard operating procedures and workflow diagrams. -Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement. -Conduct gap analysis to identify discrepancies between current state and desired future state; recommend process improvements using methodologies grounded in friction reduction, waste/lean efficiency or process optimization workflows, and work with stakeholders to develop solutions to address business needs and requirements -Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations. -Communicate with shareholders and stakeholders to ensure alignment on proposed changes. -Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments. -Assist in the development and implementation of new business processes and systems -Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement. -Ensure that analysis for all processes include people, systems and customer flows. -Provide training and support to team members on new processes and best practices. -Developing and implementing optimized processes and procedures to enhance efficiency, productivity and customer satisfaction. -Stay updated on industry trends, emerging technologies and process improvement methodologies. -Present process improvement points of view to stakeholders for decision alignment. -Develop and implement relevant processes and technologies to optimize the organization's internal operations. -Collaborate with stakeholders to understand business objectives, processes, and requirements, and translate them into clear and concise user stories, use cases, and functional specifications -Collaborating with stakeholders to design and execute process improvement initiatives aligned with organizational goals.

Requirements

• power bi
• advanced excel
• tableau
• bba
• pmp
• six sigma

What You Bring

-Strong analytical experience -Ability to quickly form relationships and interact effectively in a complex environment -Strong ability to multi task and work under tight timelines -Extensive experience handling multiple billing systems and exceptions management -Proficiency in process mapping and analysis tools and software (e.g., Visio, Excel, SQL, Tableau). -3+ years of experience in business process analysis and mapping or a related role supporting a contact centre/customer service environment. -Strong presentation skills -Power BI, Advanced Excel -Utility Experience -Ability to prioritize deliverables and work with various people in all levels, including customers, to achieve personal and team objectives -Strong organizational and time-management skills -Able to learn and map based on developed expertise vs constantly relying on the SMEs. -Strong analytical and problem-solving skills. -Superior working knowledge of Microsoft Applications such as Excel and Access -Strong desire to understand operations and root causes of issues -Excellent written and oral communications skills -Self-starter with strong interpersonal and conflict resolution skills -Ability to understand financial impacts and back-end billing environments -Experience with process modeling and improvement methodologies (e.g., Six Sigma, Lean). -BBA or equivalent post-secondary education -Able to manage the demands, requirements and organization of a project -Understand how to drive discussions with a decision based model -PMP certification -Proven ability 2+ years in process re-engineering, process mapping and customer journey mapping.

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About Enercare Inc.

-Provides high-quality home and commercial energy solutions. -Grown to become a leading provider of heating, cooling, and water services. -Services span residential, commercial, and industrial sectors, specializing in maintenance and installation of HVAC systems. -Offers water heaters, water treatment systems, and energy-efficient solutions to help reduce carbon footprints. -Known for its innovative approach, providing smart home energy solutions to enhance customer experience. -Serves a broad customer base across Canada, making energy management easier and more efficient for homeowners and businesses alike. -Built a reputation for exceptional customer service and comprehensive service packages.

Sector Specialisms