Assistant Manager Install

Overview

Oversee installation teams, subcontractors, ensure timely, quality window installations.

Key Responsibilities

• troubleshooting
• order verification
• site inspections
• metric tracking
• team leadership
• customer follow-up

Tasks

-Follow-up with customers after installation is completed. Trouble-shoot problem jobs and create action plans for recovery. Follow recovery plans to completion -Maintain adequate staffing of support staff and installation crews -Track & hold team accountable for installation metrics of first time completion, reasons not completed, installation lead time, installation gross margin, and crew productivity -Interact with Operations & Sales personnel to resolve job related problems when needed -Perform some order verifications as needed for scheduled installation jobs for orderable dimensions and special needs -Supervise sub-contracted installation crews when needed -The Assistant Install Manager will lead both office and field teams, overseeing more than 10 subcontractors and managing a team of over 2 office staff members -Ensure all jobs are completed within the designated timeframe and meet the highest standards of quality -Perform routine job site inspections per installation guidelines -Track & assist with collecting outstanding Accounts Receivable -Help the Replacement Department achieve branch standards for Returns & Allowances and Customer Satisfaction

Requirements

• psi
• oms
• pqm
• math
• blueprints
• supervisory

What You Bring

-Superior computer skills (PSI, OMS, PQM) needed -Excellent basic math skills including measurements, dimensions of windows, size of glass, square footage, discounts, percentages, billing, and credit, etc. required -Basic understanding of construction blueprints required -Able to multi-task and set priorities. Strong organizational skills required -Excellent verbal and written language skills needed -Experience in both office and field operations is essential -Three to five years of supervisory experience as window installation manager or equivalent -Ability to present information, gather information and respond to questions from customers, managers and co-workers -Ability to problem solve on a daily basis. Self-discipline and self-initiating abilities required

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About Durabuilt Windows & Doors

-Specializing in both residential and commercial markets, the company delivers durable, energy-efficient products. -With a strong presence in the Canadian market, it is known for its commitment to quality and customer satisfaction. -The manufacturing process combines cutting-edge technology with skilled craftsmanship to create premium products. -A range of customizable windows and doors is offered, designed to meet both aesthetic and functional needs. -The company is dedicated to producing products that enhance comfort, security, and energy efficiency in homes and businesses.

Sector Specialisms