Customer Service Adviser

Overview

Phone-based role re-engaging customers to schedule mortgage review appointments.

Key Responsibilities

• team liaison
• customer service
• mortgage enquiries
• client outreach
• appointment prep

Tasks

-Maintaining strong and effective working relationships with our Mortgage Adviser teams. -Delivering the highest level of customer service and professionalism to our mortgage customers, taking ownership of their appointment and application journey. -Helping customers with mortgage related enquiries as you develop. -Re-engaging and preparing our Lifetime customers for their mortgage review appointment with our Mortgage Advisers.

Requirements

• sales
• customer service
• microsoft office
• communication
• accuracy

What You Bring

-Based in modern air-conditioned offices in Milton Keynes with free onsite parking. -You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set. -Able to accurately record and assess information in live contact environments. -You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes. -Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.

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Benefits

-Extensive induction coupled with an ongoing training, support and development program. -Permanent Full Time Role. -Generous Staff referral bonus scheme. * -Contributory workplace pension. * -25 days paid holiday plus Bank Holidays. -Death in service cover. * -Unrivalled opportunities for progression, promotion and personal development in an expanding business. -24 Hour Wellbeing Employee Assistance programme.

About The New Homes Group

-Founded with a vision to revolutionize the new home buying experience, the company has grown into a trusted advisor for homebuyers and developers alike. -Combining expert knowledge and a customer-first approach, it offers tailored services for those looking to buy new homes. -The company stands out for its seamless integration of advanced technology to streamline property buying and sales processes. -Their services are designed to support both first-time buyers and experienced investors in navigating the new home market. -Known for handling a range of high-profile residential and commercial properties across the country. -Its innovative approach has made it a go-to resource for developers looking to maximize the potential of their properties. -The company has built a reputation for delivering results that meet both the needs of its clients and the evolving demands of the housing market.

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