Guest Relations Specialist

Description

The Guest Relations Executive (GRE) will be the first point of contact for all walk-in clients and visitors at the Luxury Sales Gallery. The role requires creating a premium customer experience that reflects the brand’s ethos of luxury and excellence, while extending seamless hospitality, coordination, and support to the sales team.

• Escort clients through the sales gallery and coordinate with sales managers for meetings.
• Manage lounge/guest areas to ensure cleanliness, comfort, and luxury standards.
• Assist in managing front desk operations (calls, inquiries, bookings).
• Support sales managers by scheduling appointments and managing client flow.
• Handle queries with politeness and provide accurate information.
• Coordinate with Admin/Facilities for upkeep of the gallery.
• Maintain grooming, etiquette, and communication aligned with luxury standards.
• Offer refreshments and maintain hospitality standards.
• Warmly welcome clients/guests and ensure a personalized luxury experience.
• Keep track of daily walk-ins, client logs, and follow-ups in coordination with the CRM team.
• Uphold the brand’s premium positioning in every interaction.
• Maintain an upscale, professional, and customer-centric environment at the gallery.

Requirements

• Education: Graduate in Hospitality, Business Administration, or related field.
• Excellent communication (verbal & written) and interpersonal skills.
• Professional grooming, etiquette, and ability to handle HNI clients.
• Strong customer orientation with a polished personality.
• Customer Experience Management
• Proficiency in MS Office and basic CRM tools preferred.
• Experience: 4–8 years of experience in hospitality, luxury retail, premium real estate, or airlines.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance