Customer Care Co-ordinator

Overview

Coordinate customer care, handling inquiries, complaints and service appointments.

Key Responsibilities

• report processing
• sitestream updates
• defect logging
• cost categorisation
• coordination
• complaint resolution

Tasks

-Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide. -Checking and ensuring work has been carried out to the purchaser’s satisfaction. -Validating complaints and resolving problems quickly and efficiently, seeking direction where required. -Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries. -Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care. -Categorising works successfully, ensuring management of costs are minimised. -Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required. -Dealing with incoming calls, post and emails relating to Customer Care. -Updating and maintaining records using Sitestream.

Requirements

• communication
• crm
• customer service
• multi-tasking
• time management
• gcse

What You Bring

-Good verbal and written communication skills. -Experience in the use of CRM software -Customer service experience within an office environment. -Ability to multi-task with good time management. -Educated to GCSE Standard (or equivalent) including English and Maths.

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Benefits

-Scottish Widows Pension Scheme -Competitive discount on our homes (dependent upon the property and location) -Group Staff Discount at Triumph Motorcycles ltd. -25 days holiday, plus bank holidays

About Bloor Homes

-Grown from a small plasterer’s firm into Britain’s largest privately owned housebuilder. -Originally named J.S. Bloor, rebranded to Bloor Homes and expanded significantly. -Celebrated over 50 years in business by 2019. -Specializes in residential and mixed-use developments, integrating buildings, infrastructure, and green spaces. -Known for five-star HBF customer satisfaction ratings, backed by NHBC warranties and high-quality craftsmanship. -Operates nationwide via multiple regional offices, from Devon to East Anglia and the North West.

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