Director, Client Services - Resource Center

Overview

Lead client relations, drive new business growth, and ensure client satisfaction for Greystar's Resource Center.

Key Responsibilities

• savings analysis
• due diligence
• pipeline management
• market analysis
• presentation development
• client relations

Tasks

The Director of Client Services for the Resource Center executes the Company’s strategy related to new business development for Greystar's centralized Resource Center and internal/external client satisfaction by leading and coordinating activities, initiatives, and programs that promote the Resource Center’s growth and ensures internal/external client satisfaction and retention. -Develops and distributes communication materials, brochures, promotional literature, and other collateral material to current and future clients to provide information about the Company, proactively announce future trends and direction, and promote the Company, its offerings, services and benefits. -Maintain and strengthen client relationships through proactive engagement, trust-building, and delivery of tailored solutions that meet evolving needs. -Improves client service and customer satisfaction by gathering client feedback through surveys and other tools, reviewing input and survey results, identifying themes and issues, and proposing and implementing innovative and cost-effective solutions. -Solicit and secure new business opportunities by building strategic partnerships, expanding market presence, and driving revenue growth. -Leads and coordinates initiatives, activities, and strategies for new business/market development by identifying potential clients, cultivating relationships, soliciting business, creating and presenting formal business proposals, and following up to consummate the business transaction. -Produce detailed property savings analyses to identify cost reduction opportunities for properties to optimize asset performance. -Coordinates, implements, and finalizes due diligence assignments, and acts as liaison with brokers for new fee management business opportunities. -Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary. -Executes the Company’s and Resource Center's new business development strategy by monitoring and analyzing market information and trends for opportunities and potential threats, preparing detailed reports for senior management, and making recommendations on actions for securing the Company’s business relationship with clients and/or the Company’s market position. -Develop and deliver compelling presentations that effectively communicate value propositions, project outcomes, and strategic recommendations to clients and stakeholders. -Oversee pipeline management and reporting to ensure accurate forecasting, timely updates, and actionable insights for executive leadership. -Maintains and manages ongoing relationships with the Company’s existing clients ensuring on-going communication with client representatives, requesting and reviewing client feedback regarding the Company’s performance and service, addressing and resolving client complaints, concerns, issues, and requests, and responding quickly and with urgency to provide reports, updates, and other information of interest and need to clients. -Establishes internal communication networks and client relationship management systems to promote the exchange of information among team members related to client activities, decisions, and issues, and ensure effective management of the client communication process. -Provides input into the establishing annual business goals and budgets for the client services group by projecting potential new clients and related management fees, and provides regular progress reports to track changes in projections, timing, and anticipated fees.

Requirements

• market analysis
• ms office
• business degree
• communication
• budgeting
• sales experience

What You Bring

Greystar will consider for employment qualified applicants with arrest and conviction records. -Demonstrated ability to gather and analyze market information in order to identify trends, anticipate the impact on the Company’s new business development strategies, and formulate appropriate action plans. -Demonstrated proficiency in word processing, spreadsheet, and database management programs in order to develop and/or complete required reports, manage client communication, and create presentations, proposals, and collateral materials. -College degree in business, marketing, real estate, or related degree and/or equivalent experience in real estate, marketing, client relationships, or sales. -Demonstrated ability to read, write, and communicate effectively to engage in selling and customer services activities to increase the Company’s client base. -Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percents in order to complete financial records, budgets, and other fiscal reporting information. -Employment history that demonstrates the application and usage of a sales and customer services background sufficient to cultivate client relationships, sell products and services, and maintain customer base.

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Benefits

-Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. -Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. -Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. -6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). -Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. -Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). -Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. -Employee Assistance Program. -Charitable giving program and benefits. -Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. -401(k) with Company Match up to 6% of pay after 6 months of service. -For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

About Greystar

-Born in 1993 in Houston and now rooted in Charleston, its founder transformed a niche multifamily operator into a global real-estate powerhouse. -Today it owns, develops, invests in and manages a wide range of rental assets — from apartments and student beds to labs and logistics hubs. -Greystar has shaped skylines with projects like build-to-rent towers in the U.S. and Europe, student villages in Australia and modular living factories in Pennsylvania. -Specialisms span multifamily, student housing, active-adult and single-family rentals, logistics/industrial facilities, life-science campuses and modular construction. -Strategic bets include modular homes, life-science labs, single-family rentals and logistics distribution centers — marking it a versatile real-estate innovator. -With a reputation for vertical integration — managing assets, investments and construction in-house — it stands out in an industry of fragmented players.

Sector Specialisms