Assistant Manager - Sotol

Overview

Assist manager overseeing leasing, resident relations, and property operations.

Key Responsibilities

• leasing
• move-outs
• ledger management
• property inspection
• debt collection
• owner relations

Tasks

-Build relationships with residents through courteous and timely response to needs and concerns. -Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements. -Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. -Assist with the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting apartments to ensure the residents have an excellent move-in experience. -Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements -Understand the value of the property features as they relate to the prospective resident's needs. -Work with other teammates to plan and organize resident events. -Visually inspect/prepare the entire property (office, models, compactor, vacants, curb appeal and amenity areas) daily for cleanliness. Inspect and touch up model and vacant units. Responsible for maintaining work area and office cleanliness. -Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed. -Support occupancy and retention goals by following up with potential and current residents. -Responsible for in-house bad debt collections -Assist Property Manager with Accounting Month End -Train and develop other teammates (provide on-the-job training to leasing consultants and schedules company training). -Initiate all necessary lease violations, late rent notices, and evictions as needed -Serves as a leader for the leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals

Requirements

• leasing experience
• customer service
• bilingual
• tech savvy
• bachelor's
• communication

What You Bring

-Strong written and verbal communication skills -Applicants will be required to pass a background check, and reference check prior to their first day to verify their employment eligibility -At least one year of leasing experience in residential property management -Cheerful attitude and focused on customer service -Ability to work a varied schedule including weekends and holidays as required -Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management -Bilingual English and Spanish -Tech savvy - able to learn/work with property management applications -Bachelor's degree preferred

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Benefits

-Competitive salary -Competitive Paid Time Off -Discounted rent at any properties owned by ResProp Management -Medical, Dental, & Vision Benefits -401(k) retirement plan

About Resprop Management

-Committed to transforming property management by providing exceptional service to communities and businesses through tailored solutions. -Operational excellence and customer satisfaction are central to their approach in the competitive property management landscape. -They offer comprehensive services including leasing, maintenance, and financial management.

Sector Specialisms

Security Clearance

-applicants must pass a background check and reference check before their first day.