Manager, Process Excellence

Overview

Improve HR processes using analytics, Lean Six Sigma, and automation.

Key Responsibilities

• process improvement
• quality audits
• kpi monitoring
• requirements gathering
• smart automation
• data analysis

Tasks

-Successfully led end-to-end process improvement projects, from identifying improvement opportunities, implementing solutions, and measuring results. -Regularly performs quality audits to ensure processes are running as designed, and to further continuous improvement. -Develops and delivers multi-mode communications that convey a clear understanding to different audiences. Keeps audiences informed in a concise and professional manner. -Guides discussions and workshops with stakeholders to refine the definition of success and identify current frustration. -Establishes and monitors key performance indicators for all processes, identifies trends, root causes, and forecasts to ensure operations are on track to obtaining goals. -Elicits business requirements using combined methods of interviews, document analysis, workshops, and workflow analysis to express the desired outcomes. -Researches, analyzes, and prepares quarterly reports on HR trends, new HR project suggestions and current program goals and progress. -Drives improvement and enforcement initiatives via smart workflows to secure operations excellence of HR processes, including tech (e.g. automation) and non-tech (e.g. training) solutions. -Plans and delivers smart workstreams using project management methodology to ensure intended outcomes are achieved. -Serves as a coach and mentor for other positions in the department. -Analyzes data from various sources (internal systems, feedback from key stakeholders, and customers and proposes remedial action based on findings.

Requirements

• bachelor's
• six sigma
• workday
• servicenow
• visio
• 6+ yrs

What You Bring

-Bachelor’s degree in Business Management, Industrial Engineering, Quality Management, or another related field. -Experience working with ambiguous data from different sources to identify trends, discover root causes, and justify improvement opportunities. Seeks to resolve ambiguity and make progress; seeks guidance on how to adapt to changes; responds with composure and effectiveness. -Proven ability to coordinate and lead cross functional workgroups. -6+ years of experience within process improvement development, implementation, and execution. -Strong proficiency with Microsoft Office Suite -Ability to work independently and collaboratively to accomplish assignments with minimal supervision. -Advanced proficiency in written verbal English. -Knowledge of Lean Six Sigma methodologies preferred. -Experience influencing stakeholders across levels in dynamic organizations on long-term solutions. -Demonstrated ability to communicate effectively with internal and external stakeholders. -Ability to use process mapping tools (e.g. Visio, Lucid, Miro) preferred. -Experience with HRMS and HR Case Management Software (Workday & ServiceNow HRSD, preferred) -Strong written and verbal communication skills. -HR Operations experience preferred.

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About Lennar

-Known for its focus on affordability and quality. -Builds homes in a wide range of communities from first-time homebuyers to luxury estates. -Integrates technology into homes, offering smart home solutions for modern living. -Notable projects include large-scale suburban communities and mixed-use developments, focusing on sustainability and convenience. -History includes several notable acquisitions, expanding its capacity to build homes nationwide. -Continues to innovate with a focus on reducing construction costs and increasing home energy efficiency. -Specializes in land development, mortgage services, and title insurance, creating a comprehensive approach to homebuilding.

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